Map deleted by update; can't re-install. Very frustrated
I have been working for 8 hours and am frustrated beyond belief with my Tom Tom Go 5000 and the useless MyDrive app. I decided to update the maps yesterday and the update failed. All additional attempts (and there have been many) also fail. More annoyingly, the update deleted the Europe map on the SD card of my device; leaving only the US map (which is on internal memory). Not much use if I want to drive around the UK.
I can't move the Europe map to internal memory and the USA and Canada map to SD card, as there's not enough internal memory - hence Europe WAS on the SD card. Although the SD card is now frustratingly empty.
The device still boots OK; but has no Europe map!
During the repeated download failures, the fragments of my Europe map have become corrupted. I clicked "Repair"; but that failed too after 20-30 minutes. Tried again, fails yet again.
I have since cleared the Cache and reset the Tom Tom device from "System" - then tried again. That failed mid way through downloading the new map - same error:
Failed to download content for your GO 5000/5100 with ID QRxxxxFxxxxx
Please consult your network settings.
The URL is as follows:
I have reinstalled the MyDrive app. I have turned off Antivirus, I have changed port to 5001. Re-formatted the SD card. All to no avail.
I even tried "Recovery", but when I connect the USB lead to the Tom Tom when the wheel is spinning. MyDrive fails to connect. Happy days!
I have now successfully manually downloaded the 1GB Europe map manually from http://download.tomtom.com/nav3/965/nav4/Europe_3.ttpkg. The file is named Europe3.ttpkg. It seems the best solution would be to try and manually install this map package. I tried clearing the cache and placing this file in that folder, but that doesn't work. Can anyone tell me how I go about manually installing this file on the TomTom Go 5000? I read somewhere about you have to rename it - but none of the files in the cache folder are .ttpk extension. So I am stuck.
We had BT Infinity installed this week, so I don't know whether the BT Hub 5 is causing the problems with downloads. I never had these download problems with my BT Hub 3!
Any advice/help anyone can give on a manual map install on my Go 5000 (with the Europe3.ttpkg file) would be appreciated.
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