Phone numbers to contact customer support
Niall
Posts: 11,089 
Superuser
Superuser
Due to BBCode problems
Have moved details to here https://discussions.tomtom.com/en/discussion/1115662/phone-numbers-to-contact-customer-support-new/p1
Have moved details to here https://discussions.tomtom.com/en/discussion/1115662/phone-numbers-to-contact-customer-support-new/p1
2
Comments
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Big+1
Thankyou Niall
I've really missed your list
Canada is showing as Smiley O'clock
Canada (en)
+1 866 486 6866
Monday-Friday :8:00am to 8:00pm EST
Saturday:9:00am to 6:00pm EDT
ATB Len0 -
Same here
Missed this list and was too lazy to create one. Also due to the 1 hour limit for correction, it was a show stopper for me to create a similar list. Would make it messy to update. 0 -
Canada (en)
1 866 486 6866
Monday-Friday 8:00am to 8:00pm EDT
Saturday 9:00am to 6:00pm EDT0 -
Niall, really appreciate the list and use it often. Just a couple of things about the Canada (en) listing (besides the smiley face).
1. Not really necessary to show the + (or even the 1, though the users know to use it).
2. The times for the weekday show EST (Eastern Standard Time) while the weekends show EDT (Eastern daylight time). They should both show the same (EST or EDT). We are on EDT till November in most of North America).0 -
The Canada(En) info is lifted directly from their support site, so TT have got it wrong! You had better contact them to get it corrected (tongue in cheek)0
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Hi all,
I've edited the Canada time.
Cheers,
Chris0 -
It's still showing incorrectly asTTChris wrote:I've edited the Canada time.
Monday - Friday: 8:00 a.m. to 8:00 p.m. EST
Saturday: 9:00 a.m. to 6:00 p.m. EDT
But why create a list with the need for constant seasonal changing and that also invites such errors? Surely something like:
Monday - Friday: 8:00 a.m. to 8:00 p.m. Eastern Time
Saturday: 9:00 a.m. to 6:00 p.m. Eastern Time
would have a far longer shelf life without any maintenance.0 -
tgold wrote:
It's still showing incorrectly asTTChris wrote:I've edited the Canada time.
Monday - Friday: 8:00 a.m. to 8:00 p.m. EST
Saturday: 9:00 a.m. to 6:00 p.m. EDT
But why create a list with the need for constant seasonal changing and that also invites such errors? Surely something like:
Monday - Friday: 8:00 a.m. to 8:00 p.m. Eastern Time
Saturday: 9:00 a.m. to 6:00 p.m. Eastern Time
would have a far longer shelf life without any maintenance.
Hi,
Sorry about that, it didn't seem to like my edit. I've changed it again now.
Regarding how the times are shown, I'll pass your feedback on to our website team.
Cheers,
Chris0 -
Bless you!! They have the worst web site. I've been meandering around for the past 1/2 hour trying to renew my subscription. Maybe now I can do it over the phone.0
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The is no use calling the number in The Netherlands unless you have nothing to do for an hour or so.. The CS in the NL is getting worse by the day and the support site is also not working. Been contacting the HQ and they are getting a lot of complains over the non existing CS.0
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The support site works fine here. If you tried to call them recently, they had some server issues during the weekend, which most likely caused them a lot of extra calls.0
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Own 3 will never own another. who doesn't have a phone number listed in a contact page.0
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They have the number(s) on the contact page. Bottom of this page, Support, Contact us. Either enter the model or select "no TomTom device yet" and the number will be there.0
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Thanks to Mikko for updating the master list with the addition of China, changes to the Belgium numbers and various changes to the office hours0
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Great info..
I search contact number for Indonesia Region..
Thats great but i must make a international calling from my country..0 -
Unfortunately TomTom no longer provide support in Russian. There're also no Russian support pages (they re-direct to the UK pages) and no support number offered. So I have arranged for the old number to be edited out. Thank you to user Kuzya for pointing this out0
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No Spain?0
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España (Spain)
913496508
Lunes-Viernes: 09:00-17:300 -
Thanks!0
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Just updated the list and added a few more countries
All changes in red text0 -
Niall, as you know, I really appreciate the list you maintain and use it FREQUENTLY when posting information in this forum. That said, the next time you choose to do revisions, can you remove the +1 from the Canada listings please?0
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I believe Neil is accurately copying the display by TomTom and which is generally careless and inconsistent. For another example, that Canadian entry claims their support times are EST on weekdays and EDT on Saturdays. TomTom does not change their hours seasonally and the correct display should simply be Eastern Time. I suggest you get on TomTom's case and ask them to tidy up their own mess.0
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Due to changes in South American offices number have been updated.
Also "it is advised that Spanish speaking Latin Americans to use the Mexican office to get support".0 -
Just updated the numbers and times - changes are in orange
Note:-- USA and Canada have lost their Saturday phone support
- German speaking offices now close an hour earlier Tuesday - Friday
- Slovenia seems to have lost it's phone support completely
- Numbers for Lithuania, Latvia, China, have changed
- Brazil and South Africa offices now close half an hour earlier
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