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Try these steps posted by another user on a different thread:
Hope this helps.
No, it didn't help.
That's what I've been doing the whole time.
0
MikkoKPosts: 23,905 Retired Community Managers and Staff
Hi all,
Thanks all for your feedback regarding this issue!
Changes in the Android 6.0 Bluetooth implementation has broken the pairing compatibility of the Runner (Cardio), Multi-Sport (Cardio) and Golfer watches. We're looking into a fix for this, however we don't have a date yet.
To transfer the data to your MySports account you can connect your watch to your PC as usual.
If at all possible, we recommend you to keep your phone on Android 5 meanwhile if you wish to keep the phone/watch connection.
We're very sorry about the inconvenience this causes. I'll post back here as soon as I have further news.
Cheers, Mikko
Edit: Added a link to my colleague's post regarding this and changed the wording slightly.
Well, I think it's easier to sell my watch to some Windows Phone or Apple user and buy a Garmin.
If it took 4 months to TomTom be aware of this, I guess it will take another 4 or more to fiz that, until there, Google may have updated Android and another bug will come.
I guess I'm another one for the pile. This worked fine about a month ago but now will not connect to my phone despite doing resets of all devices. Here's my info:
Add me to the list. Selling TomTom watch on Ebay, looking for a Garmin or other. Why would we change the OS back to 5 just for the watch? Tail wagging the dog.....
Add me to the list. Selling TomTom watch on Ebay, looking for a Garmin or other. Why would we change the OS back to 5 just for the watch? Tail wagging the dog.....
The cellphone makers always tell us to keep our system updated, they close security breaches, add new functions and TomTom tell us the contrary, to keep our system outdated.
Add me to the list. Moto X Play, 6.0. Nothing works. Let me start my rant:
This is not very good for TomTom. The already buggy app was not superb to begin with, the software of TomTom was inconsistent. For example, pairing my TomTom account to Strava was only available via the computer application, not via the website. For many reasons I say to my friends that TomTom is not that good at creating this kind of software yet. I hope they soon release a version that works 100%, not only the designed or intended use, but one that also actually works on all supported devices. The idea that this Android 6 bug started at least 4 months ago and is not yet fixed tells the entire story.
Do you guys of TomTom have any release information on when this will be fixed? Just saying "It's on our list" is not really saying anything, it could stay on your backlog forever while you focus on pushing out new products to the market. No, I'm not downgrading to Android 5, it is a terrible suggestion to begin with. I just had this watch for 6 months, and coming to the conclusion that it is already outdated is a shame.
Same issue with my watch.... GRRR! I'm, really frustrated! I just received a new watch from TomTom because my first 2 watches got broken when i took a swim, And now this! i'm also unable to pair my watch...
Well, I think it's easier to sell my watch to some Windows Phone or Apple user and buy a Garmin.
If it took 4 months to TomTom be aware of this, I guess it will take another 4 or more to fiz that, until there, Google may have updated Android and another bug will come.
You absolutely right! Now the watch is just useless.... Only useful for checking the time :P
Same issue here. Used to work fine, now it won't sync since Android 6.0. Phone = LG G4.
So poor that after 4 months TomTom isn't even able to put a tentative fix date up. If anyone has seen the reviews for the app on the Play Store, it's about 80% 1 star - mostly people complaining that the sync function doesn't work.
TomTom - do you understand that you're probably losing customers forever? This should be a top priority for you - even if you don't care about users of the current/recent products because you're focusing on the next round of products, the people that you are annoying here are the ones who would have previously been looking to buy the next generation of products. If the company is unable to fix a syncing issue within 4 months (plus whatever lead time you had when Android 6 was in the pipeline), most customers will be put off buying your next gen products - including me.
Gutted, multi sport cardio working fantastic for last year. HTC One M8 got cracked screen & when repaired they updated to Android 6. Now watch won't sync with phone for all the reasons you guys have cited. Come on TomTom, don't let apathy spoil the pleasure of your product. It's a great device & a real disappointment to be let down by something like this.
...I am very surprised that Tom Tom has not found a fix after several months.
Has not found or doesn't want to find a fix?
IMO they don't care about us.
0
JulianPosts: 2,158 Retired Community Managers and Staff
Hi all,
we are aware of a problem pairing the watch with android 6.0 devices, and are working on a solution.
This has taken some time, since we have to be able to work securely with all different types of mobile device and there can be compatibility issues; we don’t want to fix it for android 6.0 and cause a problem on any of the existing handset versions.
Please bear with us, we hope to have a solution available soon.
Comments
That's what I've been doing the whole time.
Thanks all for your feedback regarding this issue!
Changes in the Android 6.0 Bluetooth implementation has broken the pairing compatibility of the Runner (Cardio), Multi-Sport (Cardio) and Golfer watches. We're looking into a fix for this, however we don't have a date yet.
To transfer the data to your MySports account you can connect your watch to your PC as usual.
If at all possible, we recommend you to keep your phone on Android 5 meanwhile if you wish to keep the phone/watch connection.
We're very sorry about the inconvenience this causes. I'll post back here as soon as I have further news.
Cheers, Mikko
Edit: Added a link to my colleague's post regarding this and changed the wording slightly.
If it took 4 months to TomTom be aware of this, I guess it will take another 4 or more to fiz that, until there, Google may have updated Android and another bug will come.
Watch software version: 1.8.46
Phone model: HTC One M8
Android version: 6.0
MySports app version: 2.0.12-58b77f0
phone : LG G4
mysport 2.0.12-58b77f0
android 6.0
watch software 1.8.46
This is not very good for TomTom. The already buggy app was not superb to begin with, the software of TomTom was inconsistent. For example, pairing my TomTom account to Strava was only available via the computer application, not via the website. For many reasons I say to my friends that TomTom is not that good at creating this kind of software yet. I hope they soon release a version that works 100%, not only the designed or intended use, but one that also actually works on all supported devices. The idea that this Android 6 bug started at least 4 months ago and is not yet fixed tells the entire story.
Do you guys of TomTom have any release information on when this will be fixed? Just saying "It's on our list" is not really saying anything, it could stay on your backlog forever while you focus on pushing out new products to the market. No, I'm not downgrading to Android 5, it is a terrible suggestion to begin with. I just had this watch for 6 months, and coming to the conclusion that it is already outdated is a shame.
Watch: TomTom Multi-Sport
phone : Motorola Moto G (2015)
mysport 2.0.12-58b77f0
android 6.0
watch software 1.8.46
Watch: TomTom Multi-Sport Cardio
phone : LG G4
android 6.0
You absolutely right! Now the watch is just useless.... Only useful for checking the time :P
So poor that after 4 months TomTom isn't even able to put a tentative fix date up. If anyone has seen the reviews for the app on the Play Store, it's about 80% 1 star - mostly people complaining that the sync function doesn't work.
TomTom - do you understand that you're probably losing customers forever? This should be a top priority for you - even if you don't care about users of the current/recent products because you're focusing on the next round of products, the people that you are annoying here are the ones who would have previously been looking to buy the next generation of products. If the company is unable to fix a syncing issue within 4 months (plus whatever lead time you had when Android 6 was in the pipeline), most customers will be put off buying your next gen products - including me.
A friend of mine was talking about buying a TomTom watch but I disencouraged him, told to buy another brand, because of this syncing issue.
Also tried with a Nexus 5X, and having the same problem.
I get the Incorrect PIN message on both phones if going through the android bluetooth menu, but never had the option to enter a pin.
Through the app, I get an unable to connect message.
This is my first TOM TOM running watch....
... AND I AM ABSOLUTELY SURE THAT IS THE LAST ONE !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
And still no update from a staff member on this topic.... Please tell us when we can expect a solution!
IMO they don't care about us.
we are aware of a problem pairing the watch with android 6.0 devices, and are working on a solution.
This has taken some time, since we have to be able to work securely with all different types of mobile device and there can be compatibility issues; we don’t want to fix it for android 6.0 and cause a problem on any of the existing handset versions.
Please bear with us, we hope to have a solution available soon.
Regards,
Julian
To get it to transfer runs, i start the app, but i have to turn sync on and off again on the watch to transfer , i have to do it every time.
Same phone/os, but only got it to connect once, and transfer. No luck since, turning sync on/off, unpairing/repairing. Nothing...