I cannot find how to claim the 3 years free - upon opening the new GO app, I get a message saying that I need to open the old app and follow the instructions to claim for the free upgrade. My options are 2 buttons - NOT NOW and OPEN APP (referring to original old app). I click the OPEN APP button and am directed to the old TomTom app, but no instructions appear as suggested. What next?
0
Comments
Not too keen on the new app and only just paid for traffic on old tomtom which apparently I don't need.
Also disappointed that none of my places have been taken across to the new app, also cannot find how to navigate to photo or existing contacts.
At points how I solved the problem with an upgrade in my iphone 6.
1. downloaded go mobile
2. closed all applications
3. restart the iPhone
4. open go mobile app and press the "Open App"
5. opened the old tomtom app WAS NOT ANY INSTRUCTIONS !!!
6. pushed the tomtom shop/GO Mobile
7. opened app
8. at the bottom of the screen appeared loading, and after upgrade was dan
First of all, after update the old application tomtom you need to log in or register
In the OLD TomTom app do this:
Menu
Change Settings
Advanced
switch Your Information on to allow data to be sent to the app
Once I'd done that I quite the app and restarted it, and a screen popped up almost immediately offering me the free three years in the new app.
'Adding your purchase to your tomtom account failed. You can try again now. Or it will be retried when you next open the app.'
You may need to create a TomTom account if you don't already have one - once registered, you will then be offered the free 3 year upgrade, which will require your iTunes log-in used for purchasing the original app. hope this helps!
- On new TT Go App - choose 'not now' (instead of option to open old App)
- Go to menu and choose 'upgrade'
- Choose 'new account' then enter your normal TT account / password information.
- Choose restore purchases
- Job done (you can check by closing then reopening app, going to menu/upgrade and it should show "Unlimited Navigation - Valid until ../../19
Is because some tweak are causing this.
When I deleted the IAPCrazy and LocalIAPStore the update goes well.
Hope this tip might help somebody out having the same issue
If I upgrade for 3 years free I'm then into costs again after 3 years.
Surely - there's a legal situation here if I'm not going to be able to keep and have what I was sold?
Cant get the free 3 years even
Restored restarted dowloaded it 3 times but still get the massage TRY AGAIN
Contacted TomTom but still no usefull answer
Welcome to the forum.
I have sent a heads up to customer service so they will be getting back you
Sorry about the inconvenience caused.
Regards
Vikram
Can you please send the customer service my way too? Pretty please