Clip to stop camera rotating - Page 4 — TomTom Community

Clip to stop camera rotating

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Comments

  • Howie4305Howie4305 Posts: 3 [Apprentice Traveler]
    I'm also having the same problem, My camera keeps rotating whilst it's attached to my helmet. How can I get one of these clips please?
  • MikkoKMikkoK Posts: 23,905 Retired Community Managers and Staff
    Hi Howie,

    Welcome to the forum!

    The clip is available from Customer Service.

    Cheers, Mikko
  • dadsydadsy Posts: 1 [Apprentice Traveler]
    I would like one, are they still available?
  • trevtherevtrevtherev Posts: 1 [Apprentice Traveler]
    Are these clips still available. How much to buy and send to Canada or UK please?
    Thanks, Trev
  • ChrisChris Posts: 934 Retired Community Managers and Staff
    If you require Anti Rotation clips then please contact TomTom Customer Care: https://uk.support.tomtom.com/app/contact/locale/en_GB
  • wrongmarkwrongmark Posts: 4 [Neophyte Traveler]
    Hi Julian

    Please may I also have one of these clips?
  • lampardlampard Posts: 4,195 TomTom Moderator
    wrongmark wrote:
    Hi Julian
    Please may I also have one of these clips?

    Hi wrongmark,

    Please contact the customer support to the get the Anti-Rotation clips. You can click on 'Contact us' option at the bottom of this page to Phone/Email them.

    Cheers,
    lampard
  • reckybreckyb Posts: 5 [Master Traveler]
    Hi I would like info on where to get a clip from in South Africa. .
  • Blueyedboy68Blueyedboy68 Posts: 10 [Legendary Explorer]
    I had the same problem with mine today. Kept rotating and this horrible noise.
  • reckybreckyb Posts: 5 [Master Traveler]
    Yes that noise too .. is horrible. . .
  • MaggioLMaggioL Posts: 1 [Apprentice Traveler]
    Hi Julian,
    I have bought this action camera about one year a go, do you think that also I can receive this special clip?
  • lampardlampard Posts: 4,195 TomTom Moderator
    MaggioL wrote:
    I have bought this action camera about one year a go, do you think that also I can receive this special clip?

    Hi MaggioL,

    Welcome to the Community!

    Please get ion touch with our Customer Support and they'll be able to help you further in this case, you can drop them an email/ give them a call by clicking the 'Contact us' option at the bottom of this page.

    Cheers,
    lampard
  • MaerelMaerel Posts: 10 [Legendary Explorer]
    Would surely appreciate receiving the clip too, Julian. Couldn't find them to buy them online. Let me know the cost and bank account and I will send you reimbursement gladly !
  • lampardlampard Posts: 4,195 TomTom Moderator
    Maerel wrote:
    Would surely appreciate receiving the clip too, Julian. Couldn't find them to buy them online. Let me know the cost and bank account and I will send you reimbursement gladly !

    Hi Maerel,

    Please see my above response: https://en.discussions.tomtom.com/tomtom-bandit-action-camera-477/clip-to-stop-camera-rotating-997824?postid=1164384

    cheers, lampard
  • Marmalade43Marmalade43 Posts: 1 [Apprentice Traveler]
    Is it still possible to get these clips?

    camera keeps ending up anywhere but upright.
  • gizwizgizwiz Posts: 2 [Apprentice Traveler]
    hi there.
    Julian
    is it still to late to get that clip please?
    my email is [email protected]
    many thanks

    Mod edit: Please do not post any personal information on a public forum!
  • lampardlampard Posts: 4,195 TomTom Moderator
    Hi gizwiz,

    Welcome to the Community!

    Please get in touch with our customer support to check if they've the Anti-Rotation clip in stocks. You can click on the 'Contact Us' option at the bottom of this page to Phone/Email them.

    Cheers, lampard
  • Esskay62Esskay62 Posts: 2 [Apprentice Traveler]
    Hi - Does anyone know if these clips are still available? I have the same problem with my Bandit. I have contacted Customer services, but yet to hear back from them.
  • lampardlampard Posts: 4,195 TomTom Moderator
    Hi Esskay62,

    Welcome to the Community!

    I can see that our customer support already set up the Anti Rotation Clip accessory to be sent to you. This will take at least 5-10 business days for the accessory to arrive.

    Cheers, lampard
  • Esskay62Esskay62 Posts: 2 [Apprentice Traveler]
    Well, it actually took a month for my accessory to arrive. Multiple phone calls with customer support and emails as well. Then when it came it stopped the camera rotating but not the rattle! The rattle is from the pinchers on the camera for extracting it from the mount. Upshot of this is that TomTom offered me a full refund. Fair enough... I sent the camera back via UPS on 6/6. It was delivered to the warehouse on 12/6. It is now 18/6 and still no status update despite another phone call and 2 more emails... It still says... "warehouse waiting for parcel". I am happy to draw a line under this saga but this is shockingly slow customer service and I want my money back now!
  • VikramKVikramK Posts: 8,145 TomTom Moderator
    Hi Esskay62

    I have sent a heads up to the customer service about it.

    So someone will be getting in touch with you and offer assistance.

    Regards
    Vikram :)
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