Clip to stop camera rotating - Page 3 — TomTom Community

Clip to stop camera rotating

13

Comments

  • VikramKVikramK Posts: 8,159 TomTom Moderator
    Hi clive

    I would request you to please get in touch with the customer service as they will be in a better position to help you.

    Regards
    Vikram
  • ArmataArmata Posts: 15 [Outstanding Explorer]
    I posted my comment 24 days ago. No response from TomTom support. No clip neither! :?
  • VikramKVikramK Posts: 8,159 TomTom Moderator
    Hi Armata

    I can see that you have posted a reply on our forum but this is not the official way to contact customer service.

    I had a look at the incident you have started with the customer service and they should be able to help you further.

    Regards
    Vikram
  • ArmataArmata Posts: 15 [Outstanding Explorer]
    Hi VikramK, thank you
  • firepete999firepete999 Posts: 12 [Outstanding Explorer]
    i would just like to say i have tried out the clip on my race car and not only does it stop it rotating it has stopped all the horrible clicking noises on the camera mic.

    now just need to try out external mic again and see how it performs.
  • the-civviethe-civvie Posts: 545 [Exalted Navigator]
    Mine arrived today. Now that is an excuse to run out on the bike :)
  • StreetlifePhotoStreetlifePhoto Posts: 10 [Legendary Explorer]
    I'd like a clip too. I have a registered account.
  • danielrochadanielrocha Posts: 9 [Legendary Explorer]
    Julian wrote:
    Hi all,

    thanks for letting me know! I will ensure that all of you will receive this clip.

    @Stefan: Of course, no problem. :)

    Cheers,

    Julian

    Hi @Julian

    How can I get one clip too?
  • ReprobateReprobate Posts: 30 [Outstanding Wayfarer]
    Is it at all possible to get an anti-rotation clip?
  • MrlossyMrlossy Posts: 17 [Outstanding Explorer]
    Although I started this I never got sent one!! Can tomtom please do this? Best wishes..
  • Dorian MDorian M Posts: 1 [Apprentice Traveler]
    Hello Julian.

    I also need one this clip to keep my Bandit form rotating. maybe this can also stop the clicking sound that is cause by vibration from the road.

    Thank you Dorian.
  • ArmataArmata Posts: 15 [Outstanding Explorer]
    I finally received my clip from Customer service. The issue resolved. Thank you:D
  • ChrisChris Posts: 934 Retired Community Managers and Staff
    For those requesting clips you can contact Customer Care and they will be able to send one to you: https://uk.support.tomtom.com/app/contact/p/3981#EmailTab
  • ReprobateReprobate Posts: 30 [Outstanding Wayfarer]
    Thanks so much Chris!
  • danielrochadanielrocha Posts: 9 [Legendary Explorer]
    Thank you Chris :D
  • gl00gl00 Posts: 965 [Revered Pioneer]
    received it just in time to go kayaking yesterday. It works great, even when wet!
  • danielrochadanielrocha Posts: 9 [Legendary Explorer]
    Hey gl00! How long did it take between your request and the arrival?

    ty
  • gl00gl00 Posts: 965 [Revered Pioneer]
    absolutely no idea: I was away from home for a couple weeks and it was waiting for me when I got back... so all I can say is... less than 2 weeks, definitely ! :P
  • ChrisChris Posts: 934 Retired Community Managers and Staff
    They are sent out via regular post from the Netherlands so I would expect you to receive it within a few working days if you live in Europe.
  • danielrochadanielrocha Posts: 9 [Legendary Explorer]
    ty gl00.
    ty Chris.

    I still got no answer at the support...
    But definitely is less than I expected, which is great.
  • JaaksJaaks Posts: 18 [Outstanding Wayfarer]
    I too require a clip. Where can I find one?
  • halap3n0halap3n0 Posts: 16 [Outstanding Explorer]
    Got my clip after a couple of weeks, works great. thanks
  • danielrochadanielrocha Posts: 9 [Legendary Explorer]
    you're lucky!
    I'm still waiting for...
  • ninomtbninomtb Posts: 10 [Legendary Explorer]
    Good evening, I'm waiting for clips to six months.
    I lost hope
  • VikramKVikramK Posts: 8,159 TomTom Moderator
    Hi ninomtb

    I had a quick look at the contact history with the customer service and I see it was in regards to sending you a 'Goatee' to avoid sound noise.

    I would request you to start a new ticket so they can send you an anti-rotational clip.

    Thank you
    Vikram
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