Clip to stop camera rotating

Mrlossy
Mrlossy Registered Users Posts: 17
Outstanding Explorer
edited January 25 in TomTom Sports
The camera rotating has been a common problem and a clip was promised to stop this happening. Where is the clip? Been waiting now for 3 months and no news.

Thanks
«134

Comments

  • Julian
    Julian Retired TomTom Employee Posts: 2,158 Retired Community Managers and Staff
    Hi Mrlossy,

    sorry to hear that you had to wait that long. :( I actually just received some of them. Do you still need one? Then I can send one your way tomorrow!

    Cheers,

    Julian
  • Mrlossy
    Mrlossy Registered Users Posts: 17
    Outstanding Explorer
    That would be great as I'm currently using silicone sealant to keep it in place. Please use the details on my account.
  • Julian
    Julian Retired TomTom Employee Posts: 2,158 Retired Community Managers and Staff
    Ok, I will send it off right away then. Please keep in mind that the letter will come from the Netherlands - it might take a few days for it to arrive.

    I have taken some pictures for you, so you don't have to figure out yourself how to mount the clip:

    5e43607c-a2ce-4a12-8e52-bc05062d1fef.png
    Regards,

    Julian
  • Julian
    Julian Retired TomTom Employee Posts: 2,158 Retired Community Managers and Staff
    Actually, I was unable to find any address details under the email address that you are using here in the Forum.

    Could you send me this in a private message? Simply click here: Link

    Thanks
  • Stefan76
    Stefan76 Registered Users Posts: 15
    Apprentice Seeker
    Hi Julian. Could also use this clip. Do you send to Austria as well?
  • gl00
    gl00 Posts: 965
    Revered Pioneer
    Hi Julian,

    in case you still have some spare ones, I could use a couple of these (I have 2 cameras)

    thanks !
  • TheWorthinGer
    TheWorthinGer Registered Users Posts: 9
    Legendary Explorer
    I also would appreciate a clip to stop rotationn.
  • Julian
    Julian Retired TomTom Employee Posts: 2,158 Retired Community Managers and Staff
    Hi all,

    thanks for letting me know! I will ensure that all of you will receive this clip.

    @Stefan: Of course, no problem. :)

    Cheers,

    Julian
  • LawrenceB32
    LawrenceB32 Registered Users Posts: 5
    Master Traveler
    Julian, do you have anymore spare as I have exactly the same issue with my TomTom Bandit. It would be nice to have the official clip and not a piece of card between the camera and the existing clip.

    Regards

    Lawrence
  • Billsy
    Billsy Registered Users Posts: 5
    Neophyte Traveler
    Hi Julian,

    Could I also put my name on the list for a clip?

    Thanks
  • Fred_Clappen
    Fred_Clappen Registered Users Posts: 10
    Master Traveler
    Hi Julian,

    Is there anyway to get the clip in South Africa?
  • Pendle
    Pendle Registered Users Posts: 7
    Master Traveler
    can anybody tell me whether the clips are request only or will tomtom send them out.
  • Julian
    Julian Retired TomTom Employee Posts: 2,158 Retired Community Managers and Staff
    Hi guys,

    thanks for your replies.

    No worries, it should not be an issue to get a clip sent to all of you who responded in this thread or contacted me via private message! :)

    I will try my best to send a first batch out today.

    Regards,

    Julian
  • Stu1903
    Stu1903 Registered Users Posts: 17
    Outstanding Wayfarer
    Hi Julian

    I've sent you a DM regarding the issue I'm having.
  • Chalice
    Chalice Registered Users Posts: 13
    Master Explorer
    Hi Julian,

    I've sent you a private message requesting a clip for stooping the rotation of the camera.
    Thanks
  • Stu1903
    Stu1903 Registered Users Posts: 17
    Outstanding Wayfarer
    Received my clip yesterday and altho I haven't tried it out while out riding my bike, it certainly appears to stop any rattle or movement when I shake the caemra.
  • the-civvie
    the-civvie Registered Users Posts: 545
    Master Traveler
    How can we/I get one :)
  • Stefan76
    Stefan76 Registered Users Posts: 15
    Apprentice Seeker
    @ Julian. Do you need my Adress, or can you catch it from my Account data?
  • Geoff-L
    Geoff-L Registered Users Posts: 1
    Apprentice Traveler
    Hi Julian,

    Do you have any more of the clips to stop the bandit camera rotating? If so, could I please have one as I'm having problems with it rotating. I cannot find any in the accessories anywhere. Many thanks.

    Do you need my address or can you access my details from my account?

    Regards, Geoff
  • Gazzaaitken
    Gazzaaitken Registered Users Posts: 9
    Master Explorer
    Any update on ordering these, had sent a pm but no reply, can you phone tomtom support and order?
  • halap3n0
    halap3n0 Registered Users Posts: 16
    Outstanding Explorer
    Yes please I really need one of these as well.
  • gl00
    gl00 Posts: 965
    Revered Pioneer
    anyone else but Stu1903 received the clip ? I looked at all the addresses I gave tomtom over the years, no enveloppe from tomtom to be seen...
  • Stu1903
    Stu1903 Registered Users Posts: 17
    Outstanding Wayfarer
    Didn't get a reply from my PM to Julian so filled in the contact form on the support page and someone got back to me that way. Pointless having a support forum if no-one from TomTom replies, especially when they've asked you to send them a PM.
  • EAssinckj
    EAssinckj Registered Users Posts: 20
    Outstanding Wayfarer
    I received the clip after contacting TomTom through the support page under my TomTom account.
    The clip makes a huge difference.

    The Camera doesn’t rotate as easily and also helps to diminish the noise during recording with bike mounts.
  • GoGo7
    GoGo7 Registered Users Posts: 1
    Apprentice Traveler
    Afternoon,
    I seem to have the same problem with my tomtom bandit. half way through skiing i will flip on is side.