LAURE123 wrote: »
For a connection problem or driver installation by Windows10 often a clean installation with a fresh copy of My Drive Connect (MDC) solves the worry.
You can try to do this:
With your device Not connected to the PC:
1/ Uninstall MDC, accept the removal of downloads in the popup window.
2/ "Restart" your PC (Not Shut down or Sleep)
3/ Download and install the last version MDC, take it here:
- On this page, at the bottom, the green button "Download for Windows®":https://www.tomtom.com/en_gb/mydrive-connect/
- In the popup window, keep ticked "Download updates on my computer (recommended)"
4/ "Log in" with your email and password in MDC.
Do a Soft Reset of your Devise:
Device Not connected to the PC and turned on with full battery, press and hold the On/Off button until you hear the drum sounds. This can take 30 seconds or more. The device restarts. If you see a black screen with white text, hold down the button until you hear the drum sounds.Only after that, connect your TomTom device to the PC. Wait if necessary while Windows 10 installs the TomTom driver.
FAQ for Windows 10 (also valid for 8.1 and 7)https://uk.support.tomtom.com/app/answers/detail/a_id/21425