HOW TO CHANGE THE OWNERSHIP OF A DEVICE, OR SWAP AN OLD DEVICE OUT
Niall
Posts: 11,115 
Superuser
Superuser
The old device MUST still be working and in your possession; otherwise contact customer services and they will do it from their end.
See How to: Contact support or Support phone numbers
You need the device attached if you are changing the email address as it writes it back to the device.
To change the ownership of a device, or swap an old device out so as to keep your original email for your newly purchased replacement:-
Then check for updates; doing the software first, followed by the maps, then the speed cams (NOT all at once
)
This procedure does not transfer any the information from the old one to the newer one. So if selling remember to clear all personal details from the old device, like Home, Favourites, Recent destinations, My places, My Routes, etc.
If a person is selling the device (or giving it away), by using the new users email address you have the key for a successful exchange as you can send the device and only send the password when it has arrived and the payment has cleared. :cool:
See How to: Contact support or Support phone numbers
You need the device attached if you are changing the email address as it writes it back to the device.
To change the ownership of a device, or swap an old device out so as to keep your original email for your newly purchased replacement:-
- with the old device connected login to MyTomTom and select "account details" ( https://www.tomtom.com/en_gb/mytomtom/accountdetails/ )
- Enter your current password (if requested)
- Click "Change username" and enter a different email address (twice) and save
- Click "change password" (optional) and save if changed
- Click "change personal details" (optional) and save if changed
- Click on "Log out"
- Disconnect the old device
- Connect the new device
- Move the mouse over the TomTom logo and then point at and click on "Log in"
- Select "Account details" and log back in with your original email and password
- In the panel "Connected device is not linked to this account" click on "> Link the connected device to this account" and follow the advice on the screen.
Then check for updates; doing the software first, followed by the maps, then the speed cams (NOT all at once
)This procedure does not transfer any the information from the old one to the newer one. So if selling remember to clear all personal details from the old device, like Home, Favourites, Recent destinations, My places, My Routes, etc.
If a person is selling the device (or giving it away), by using the new users email address you have the key for a successful exchange as you can send the device and only send the password when it has arrived and the payment has cleared. :cool:
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Comments
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My old device died during a routine update, couple of months out of warranty. I only have one device at a time and one email1
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Call support to straighten out your account details then:
United States
866 486 6866
Monday - Friday: 8:00 a.m. to 8:00 p.m. EDT
Saturday: 9:00 a.m. to 6:00 p.m. EDT0 -
NIAll. Thanks for your advice on how to change ownership of a device, Very helpful.0
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Thanks!
If the previous answer from Niall doesn't work, I will give this address a try!
Hope that I won't need it though!
Kind regards,
Willem0 -
followed your link But it only gives option to change password but nothing to reset e-mail address ?
pressed e-mail changes colour but can't delete or change ?0 -
Call support to adjust email info:
United Kingdom
02079 490 134
Monday - Friday: 9:00 a.m. to 5:30 p.m.0 -
Sorry to all those who have landed here in the hope of solving your problem your self, but TomTom in there wisdom have now made it impossible to change the email associated with your device, you will now have to contact Customer Service to get them to do it for you!!
https://www.tomtom.com/en_gb/mytomtom/accountdetails/ no longer gives you access to the email address field
Well done TT :@ :@ :0 -
Niall wrote:Sorry to all those who have landed here in the hope of solving your problem your self, but TomTom in there wisdom have now made it impossible to change the email associated with your device, you will now have to contact Customer Service to get them to do it for you!!
https://www.tomtom.com/en_gb/mytomtom/accountdetails/ no longer gives you access to the email address field
Well done TT :@ :@ :
This is going to be fixed soon I'll keep you posted.
Cheers, Mikko0 -
The website link to 'myTomTom/accountdetails/' no longer works, all I get on the page is comment to use TomTom My Drive Connect. If I use My Drive Connect and follow the instructions from 8 to 11 I do not get the option to get to account details if I have the Go 5200 wifi actually connected. Currently I dare not change the Go 5000 email address incase I cannot restore it on the Go 52000
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I landed here after my "new" tomtom did not get new "myplaces" which had been created on the web "routeplanner".
And yes, the OLD tomtom (XXL, we gave it away years ago) seems to be linked to my account. So that account now has TWO machines, one I don't have.
But the mere existence in the account seems to block sync to the device I do have here, only "not always"
It IS really strange that this would be impossible.
Sigh.
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Hi @Hans1081
When you open MyDrive Connect and see the XXL listed there is there not a Greyish Bin icon just under the unit. This is the facility to delete an item from the .account. If not then you need to contact customer support to get it deleted.
Doug0 -
I just did this when I gave my old unit to a friend. Google TomTom transfer ownership. The device was a Rider 400 and used the MyDrive Connect program on Windows for updates. The process was simple but you must follow these steps in order:
1) Connect the GPS to your computer and open MyDrive Connect
2) In MyDrive Connect, select the GPS and choose to remove or delete it from your account.
3) Remove the GPS from the computer
4) Do a factory reset on the GPS to wipe out all your data
Now the new person can set up an account and claim the device as their own.0
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