HOW TO CHANGE THE OWNERSHIP OF A DEVICE, OR SWAP AN OLD DEVICE OUT
Niall
Posts: 10,600 
Superuser
The old device MUST still be working and in your possession; otherwise contact customer services and they will do it from their end.
See How to: Contact support or Support phone numbers
You need the device attached if you are changing the email address as it writes it back to the device.
To change the ownership of a device, or swap an old device out so as to keep your original email for your newly purchased replacement:-
Then check for updates; doing the software first, followed by the maps, then the speed cams (NOT all at once
)
This procedure does not transfer any the information from the old one to the newer one. So if selling remember to clear all personal details from the old device, like Home, Favourites, Recent destinations, My places, My Routes, etc.
If a person is selling the device (or giving it away), by using the new users email address you have the key for a successful exchange as you can send the device and only send the password when it has arrived and the payment has cleared. :cool:
See How to: Contact support or Support phone numbers
You need the device attached if you are changing the email address as it writes it back to the device.
To change the ownership of a device, or swap an old device out so as to keep your original email for your newly purchased replacement:-
- with the old device connected login to MyTomTom and select "account details" ( https://www.tomtom.com/en_gb/mytomtom/accountdetails/ )
- Enter your current password (if requested)
- Click "Change username" and enter a different email address (twice) and save
- Click "change password" (optional) and save if changed
- Click "change personal details" (optional) and save if changed
- Click on "Log out"
- Disconnect the old device
- Connect the new device
- Move the mouse over the TomTom logo and then point at and click on "Log in"
- Select "Account details" and log back in with your original email and password
- In the panel "Connected device is not linked to this account" click on "> Link the connected device to this account" and follow the advice on the screen.
Then check for updates; doing the software first, followed by the maps, then the speed cams (NOT all at once
)This procedure does not transfer any the information from the old one to the newer one. So if selling remember to clear all personal details from the old device, like Home, Favourites, Recent destinations, My places, My Routes, etc.
If a person is selling the device (or giving it away), by using the new users email address you have the key for a successful exchange as you can send the device and only send the password when it has arrived and the payment has cleared. :cool:
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United States
866 486 6866
Monday - Friday: 8:00 a.m. to 8:00 p.m. EDT
Saturday: 9:00 a.m. to 6:00 p.m. EDT
If the previous answer from Niall doesn't work, I will give this address a try!
Hope that I won't need it though!
Kind regards,
Willem
pressed e-mail changes colour but can't delete or change ?
United Kingdom
02079 490 134
Monday - Friday: 9:00 a.m. to 5:30 p.m.
https://www.tomtom.com/en_gb/mytomtom/accountdetails/ no longer gives you access to the email address field
Well done TT :@ :@ :
This is going to be fixed soon
Cheers, Mikko
Look at my answer to your previous topic.
Here.
Regards.
And yes, the OLD tomtom (XXL, we gave it away years ago) seems to be linked to my account. So that account now has TWO machines, one I don't have.
But the mere existence in the account seems to block sync to the device I do have here, only "not always"
It IS really strange that this would be impossible.
Sigh.
When you open MyDrive Connect and see the XXL listed there is there not a Greyish Bin icon just under the unit. This is the facility to delete an item from the .account. If not then you need to contact customer support to get it deleted.
Doug
1) Connect the GPS to your computer and open MyDrive Connect
2) In MyDrive Connect, select the GPS and choose to remove or delete it from your account.
3) Remove the GPS from the computer
4) Do a factory reset on the GPS to wipe out all your data
Now the new person can set up an account and claim the device as their own.