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Due to changes in South American offices number have been updated.
Also "it is advised that Spanish speaking Latin Americans to use the Mexican office to get support".
Sorry, just called in Mexico. Tom Tom does not offer support by phone anymore. Go to the page they suggest. What a bad customer service. Really!
Think you will find that
"Estamos experimentando dificultades en nuestro Sistema telefónico. Estamos investigando la incidencia urgentemente. Disculpe las molestias."
ie
"We are experiencing difficulties in our Telephone System. We are investigating the incidence urgently. Sorry for the inconvenience."
hi when i connect my via 135 with lifetime maps it says charging on the device but does not say connected on my MacBook on the my drive connective never tried to do an update till now, and i can't see its connected as nothing happens on the software page,ive got the latest my drive
Comments
Superuser
Note:-
Superuser
Note:-
Sorry, just called in Mexico. Tom Tom does not offer support by phone anymore. Go to the page they suggest. What a bad customer service. Really!
Superuser
Think you will find that
"Estamos experimentando dificultades en nuestro Sistema telefónico. Estamos investigando la incidencia urgentemente. Disculpe las molestias."
ie
"We are experiencing difficulties in our Telephone System. We are investigating the incidence urgently. Sorry for the inconvenience."
So try again later
Superuser
Note:-
- Loss of Argentina, Chile, Mexico, and Turkey
- Denmark and Norway take a 1 hour lunch break
- Poland changed hours for weekdays other than Monday
- Netherlands reverted back to 9:00 - 17:00 for all weekdays
@BlacksugarSeems TomTom have pulled out of supplying phone services in South America so have edited list appropriately
Superusers
Thank you
ATB YFM
Superuser
Superuser
Note:-
- Numbers changed for Germany, Spain, France, Italy, Netherlands, UK
- Denmark, Finland & India have gone to "Chat"only
- New Zealand change hours
there are still a few outstanding changes that need conformation by @VikramK with regards to Estonia, Indonesia, Ireland & MoroccoSuperuser
but the BBCode seems to be not working properly
Countries that have change numbers -
Countries with changes hours -
Countries that are chat only-
Countries that are email only-
Countries with no help but the forum -
Superuser
https://discussions.tomtom.com/en/discussion/1115662/phone-numbers-to-contact-customer-support-new/p1
Superusers
@DEBRA_COYLE1960
For the Via 135 you should be using MyDrive Connect
Here... https://uk.support.tomtom.com/app/getstarted/p/2792
ATB YFM