Phone numbers to contact customer support
Comments
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Just updated them again - [color]changes in green[/color]
Note:-- Cleared all old colour highlights
- Minor changes to Portugal, Singapore, and Turkey opening times
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Just updated them again - changes in red
Note:-- Minor changes to België, Brazil, Canada (en), Japan, Nederland (Holland), Turkey, and USA opening times
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Niall wrote:Due to changes in South American offices number have been updated.
Also "it is advised that Spanish speaking Latin Americans to use the Mexican office to get support".
Sorry, just called in Mexico. Tom Tom does not offer support by phone anymore. Go to the page they suggest. What a bad customer service. Really!0 -
@Blacksugar
Think you will find that
"Estamos experimentando dificultades en nuestro Sistema telefónico. Estamos investigando la incidencia urgentemente. Disculpe las molestias."
ie
"We are experiencing difficulties in our Telephone System. We are investigating the incidence urgently. Sorry for the inconvenience."
So try again later
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Just updated them again - changes in orange
Note:-- Loss of Argentina, Chile, Mexico, and Turkey
- Denmark and Norway take a 1 hour lunch break
- Poland changed hours for weekdays other than Monday
- Netherlands reverted back to 9:00 - 17:00 for all weekdays
Seems TomTom have pulled out of supplying phone services in South America so have edited list appropriately0 -
Hi Niall
Thank you
ATB YFM0 -
Deleted, see below0
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Just updated them again changes in blue
Note:-- Numbers changed for Germany, Spain, France, Italy, Netherlands, UK
- Denmark, Finland & India have gone to "Chat"only
- New Zealand change hours
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Have updated the list with changes in red
but the BBCode seems to be not working properly
Countries that have change numbers -- Deutschland
- España (Spain)
- France
- Italia
- New Zealand
- United Kingdom
Countries with changes hours -- Danmark
- New Zealand
- Polska (Poland)
- Suomi (Finland)
- United States
Countries that are chat only-- Danmark
- Ceská Republika
- Norge (Norway)
- Suomi (Finland)
- Sverige (Sweden)
Countries that are email only-- Japan
- Korea
- México
- Russia
Countries with no help but the forum -- Argentina
- Chile
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Due to BBCode problems have created new topic here
https://discussions.tomtom.com/en/discussion/1115662/phone-numbers-to-contact-customer-support-new/p12 -
hi when i connect my via 135 with lifetime maps it says charging on the device but does not say connected on my MacBook on the my drive connective never tried to do an update till now, and i can't see its connected as nothing happens on the software page,ive got the latest my drive0
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Hi
@DEBRA_COYLE1960
For the Via 135 you should be using MyDrive Connect
Here... https://uk.support.tomtom.com/app/getstarted/p/2792
ATB YFM1 -
is there a phone number in Belgium CS or in the Netherlands ?
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Hi @MICHELDILLEN
There is only Customer Support via Chat or Message.
Tap Support at top of this page
Then you Must sign in on next page top right
After signing in Tap Contact Us bottom right
Type Chat or Contact in message box
You should now be offered Chat if open, Mon/Fri working hours.
Doug1
