Phone numbers to contact customer support - Page 2 — TomTom Community

Phone numbers to contact customer support

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Comments

  • NiallNiall Posts: 10,674 Superuser
    Just updated them again - [color]changes in green[/color]
    Note:-
    • Cleared all old colour highlights
    • Minor changes to Portugal, Singapore, and Turkey opening times
  • NiallNiall Posts: 10,674 Superuser
    Just updated them again - changes in red
    Note:-
    • Minor changes to België, Brazil, Canada (en), Japan, Nederland (Holland), Turkey, and USA opening times
  • BlacksugarBlacksugar Posts: 2 [Apprentice Traveler]
    Niall wrote:
    Due to changes in South American offices number have been updated.
    Also "it is advised that Spanish speaking Latin Americans to use the Mexican office to get support".

    Sorry, just called in Mexico. Tom Tom does not offer support by phone anymore. Go to the page they suggest. What a bad customer service. Really!
  • NiallNiall Posts: 10,674 Superuser
    @Blacksugar

    Think you will find that
    "Estamos experimentando dificultades en nuestro Sistema telefónico. Estamos investigando la incidencia urgentemente. Disculpe las molestias."
    ie
    "We are experiencing difficulties in our Telephone System. We are investigating the incidence urgently. Sorry for the inconvenience."

    So try again later :)
  • NiallNiall Posts: 10,674 Superuser
    Just updated them again - changes in orange

    Note:-
    • Loss of Argentina, Chile, Mexico, and Turkey
    • Denmark and Norway take a 1 hour lunch break
    • Poland changed hours for weekdays other than Monday
    • Netherlands reverted back to 9:00 - 17:00 for all weekdays
    @Blacksugar

    Seems TomTom have pulled out of supplying phone services in South America so have edited list appropriately
  • YamFazManYamFazMan Posts: 15,849 Superusers
    Hi Niall

    Thank you

    ATB YFM
  • NiallNiall Posts: 10,674 Superuser
    Deleted, see below
  • NiallNiall Posts: 10,674 Superuser
    Just updated them again changes in blue

    Note:-
    • Numbers changed for Germany, Spain, France, Italy, Netherlands, UK
    • Denmark, Finland & India have gone to "Chat"only
    • New Zealand change hours
    there are still a few outstanding changes that need conformation by @VikramK with regards to Estonia, Indonesia, Ireland & Morocco
  • NiallNiall Posts: 10,674 Superuser
    Have updated the list with changes in red
    but the BBCode seems to be not working properly :(
    Countries that have change numbers -
    • Deutschland
    • España (Spain)
    • France
    • Italia
    • New Zealand
    • United Kingdom

    Countries with changes hours -
    • Danmark
    • New Zealand
    • Polska (Poland)
    • Suomi (Finland)
    • United States

    Countries that are chat only-
    • Danmark
    • Ceská Republika
    • Norge (Norway)
    • Suomi (Finland)
    • Sverige (Sweden)

    Countries that are email only-
    • Japan
    • Korea
    • México
    • Russia

    Countries with no help but the forum -
    • Argentina
    • Chile
  • NiallNiall Posts: 10,674 Superuser
  • DEBRA_COYLE1960DEBRA_COYLE1960 Posts: 1 [New Seeker]
    hi when i connect my via 135 with lifetime maps it says charging on the device but does not say connected on my MacBook on the my drive connective never tried to do an update till now, and i can't see its connected as nothing happens on the software page,ive got the latest my drive
  • YamFazManYamFazMan Posts: 15,849 Superusers
    Hi
    @DEBRA_COYLE1960

    For the Via 135 you should be using MyDrive Connect
    Here... https://uk.support.tomtom.com/app/getstarted/p/2792

    ATB YFM
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