Phone numbers to contact customer support

Niall
Niall Posts: 11,130
Superuser
edited July 2019 in Travel lounge
«1

Comments

  • YamFazMan
    YamFazMan Posts: 20,996
     Superuser
    Big+1
    Thankyou Niall
    I've really missed your list

    Canada is showing as Smiley O'clock
    Canada (en)
    +1 866 486 6866
    Monday-Friday :8:00am to 8:00pm EST
    Saturday:9:00am to 6:00pm EDT

    ATB Len
  • Zsolt
    Zsolt Posts: 36,014
     Superuser
    Same here :) Missed this list and was too lazy to create one. Also due to the 1 hour limit for correction, it was a show stopper for me to create a similar list. Would make it messy to update.
  • Niall
    Niall Posts: 11,130
    Superuser


    Canada (en)
    1 866 486 6866
    Monday-Friday 8:00am to 8:00pm EDT
    Saturday 9:00am to 6:00pm EDT
  • dhn
    dhn Posts: 33,385
     Superuser
    Niall, really appreciate the list and use it often. Just a couple of things about the Canada (en) listing (besides the smiley face).
    1. Not really necessary to show the + (or even the 1, though the users know to use it).
    2. The times for the weekday show EST (Eastern Standard Time) while the weekends show EDT (Eastern daylight time). They should both show the same (EST or EDT). We are on EDT till November in most of North America).
  • Niall
    Niall Posts: 11,130
    Superuser
    The Canada(En) info is lifted directly from their support site, so TT have got it wrong! You had better contact them to get it corrected (tongue in cheek)
  • TTChris
    TTChris Retired TomTom Employee Posts: 964 Retired Community Managers and Staff
    Hi all,

    I've edited the Canada time. :)

    Cheers,
    Chris
  • tgold
    tgold Registered Users Posts: 2,192
    Revered Voyager
    TTChris wrote:
    I've edited the Canada time. :)
    It's still showing incorrectly as

    Monday - Friday: 8:00 a.m. to 8:00 p.m. EST
    Saturday: 9:00 a.m. to 6:00 p.m. EDT

    But why create a list with the need for constant seasonal changing and that also invites such errors? Surely something like:

    Monday - Friday: 8:00 a.m. to 8:00 p.m. Eastern Time
    Saturday: 9:00 a.m. to 6:00 p.m. Eastern Time

    would have a far longer shelf life without any maintenance.
  • TTChris
    TTChris Retired TomTom Employee Posts: 964 Retired Community Managers and Staff
    tgold wrote:
    TTChris wrote:
    I've edited the Canada time. :)
    It's still showing incorrectly as

    Monday - Friday: 8:00 a.m. to 8:00 p.m. EST
    Saturday: 9:00 a.m. to 6:00 p.m. EDT

    But why create a list with the need for constant seasonal changing and that also invites such errors? Surely something like:

    Monday - Friday: 8:00 a.m. to 8:00 p.m. Eastern Time
    Saturday: 9:00 a.m. to 6:00 p.m. Eastern Time

    would have a far longer shelf life without any maintenance.

    Hi,

    Sorry about that, it didn't seem to like my edit. I've changed it again now.

    Regarding how the times are shown, I'll pass your feedback on to our website team.

    Cheers,
    Chris
  • mampa
    mampa Registered Users Posts: 1
    Apprentice Traveler
    Bless you!! They have the worst web site. I've been meandering around for the past 1/2 hour trying to renew my subscription. Maybe now I can do it over the phone.
  • Swes53
    Swes53 Registered Users Posts: 8
    Neophyte Traveler
    The is no use calling the number in The Netherlands unless you have nothing to do for an hour or so.. The CS in the NL is getting worse by the day and the support site is also not working. Been contacting the HQ and they are getting a lot of complains over the non existing CS.
  • Zsolt
    Zsolt Posts: 36,014
     Superuser
    The support site works fine here. If you tried to call them recently, they had some server issues during the weekend, which most likely caused them a lot of extra calls.
  • tscollier1
    tscollier1 Registered Users Posts: 1
    Apprentice Traveler
    Own 3 will never own another. who doesn't have a phone number listed in a contact page.
  • Zsolt
    Zsolt Posts: 36,014
     Superuser
    They have the number(s) on the contact page. Bottom of this page, Support, Contact us. Either enter the model or select "no TomTom device yet" and the number will be there.
  • Niall
    Niall Posts: 11,130
    Superuser
    Thanks to Mikko for updating the master list with the addition of China, changes to the Belgium numbers and various changes to the office hours
  • galaxyeleven3
    galaxyeleven3 Registered Users Posts: 1
    Apprentice Traveler
    Great info..
    I search contact number for Indonesia Region..
    Thats great but i must make a international calling from my country..
  • Niall
    Niall Posts: 11,130
    Superuser
    Unfortunately TomTom no longer provide support in Russian. There're also no Russian support pages (they re-direct to the UK pages) and no support number offered. So I have arranged for the old number to be edited out. Thank you to user Kuzya for pointing this out
  • Natand
    Natand Registered Users Posts: 9
    Legendary Explorer
    No Spain?
  • dhn
    dhn Posts: 33,385
     Superuser
    España (Spain)
    913496508
    Lunes-Viernes: 09:00-17:30
  • Natand
    Natand Registered Users Posts: 9
    Legendary Explorer
    Thanks!
  • Niall
    Niall Posts: 11,130
    Superuser
    If anyone has problems with these numbers please personal message (PM) me with the correct information so I can get it changed.
  • Niall
    Niall Posts: 11,130
    Superuser
    Just updated the list and added a few more countries
    All changes in red text
  • dhn
    dhn Posts: 33,385
     Superuser
    Niall, as you know, I really appreciate the list you maintain and use it FREQUENTLY when posting information in this forum. That said, the next time you choose to do revisions, can you remove the +1 from the Canada listings please?
  • tgold
    tgold Registered Users Posts: 2,192
    Revered Voyager
    I believe Neil is accurately copying the display by TomTom and which is generally careless and inconsistent. For another example, that Canadian entry claims their support times are EST on weekdays and EDT on Saturdays. TomTom does not change their hours seasonally and the correct display should simply be Eastern Time. I suggest you get on TomTom's case and ask them to tidy up their own mess.
  • Niall
    Niall Posts: 11,130
    Superuser
    Due to changes in South American offices number have been updated.
    Also "it is advised that Spanish speaking Latin Americans to use the Mexican office to get support".
  • Niall
    Niall Posts: 11,130
    Superuser
    Just updated the numbers and times - changes are in orange
    Note:-
    • USA and Canada have lost their Saturday phone support
    • German speaking offices now close an hour earlier Tuesday - Friday
    • Slovenia seems to have lost it's phone support completely
    • Numbers for Lithuania, Latvia, China, have changed
    • Brazil and South Africa offices now close half an hour earlier