TomTom- No GPS Signal 2019 | Week Number Roll-Over | TIMER Reset 00.00 | Error-"You cannot use this map"

https://discussions.tomtom.com/en/discussion/1112782/tomtom-no-gps-signal-2019#latest

Customer Support- Phone Numbers

NiallNiall Posts: 10,488 Superuser
edited February 1 in Travel lounge
Updated 30 January 2018 - changes in green
Updated 16 May 2018 - Changes in red
Updated 2 September 2018 - Changes in orange
Updated 3 October 2018 - Changes in blue


The official "how to" is here but below are the details :

:flag_ar: Argentina

No longer available
(Via Mexico office)
+1800 2530 428
Lunes-Viernes: 09:00 - 12:00 CST


:flag_au: Australia
1300 135 604
Monday-Friday:9:00 am to 5:30 pm AEST

:flag_be: Belgique
027 007 272
du lundi au vendredi de 09h00 à 17h30

:flag_be: België
027007270
Maandag: 09:00 tot 17:30
Dinsdag t/m vrijdag: 09:00 tot 16:30

:flag_br: Brasil
A partir de telefone fixo (grátis) 0800-892-1259
A partir de celular (aplica-se as taxas de sua operadora) 1147002436

De Segunda a Sexta: das 6.00 às 12.30. BRT

Para que consiga entrar em contato conosco, aconselhamos que utilize preferencialmente um telefone fixo.

:flag_ca: Canada (en)
+1 877-757-7137
Monday - Friday: 9:00 a.m. to 7:00 p.m. EST

:flag_ca: Canada (fr)
+1 888 301 0690
lundi-vendredi: 06h00-11h30 EDT

:flag_cz: Ceská Republika
+420 23 90 00 491
pondelí-pátek 09:00-17:30

:flag_cl: Chile

No longer available
(Via Mexico office)
+1800 2530 428
Lunes-Viernes: 09:00 - 12:00 CST


:flag_cn: China
4006701100
Customer Service Hours: Monday to Friday 09: 00-17: 00 (holidays will not be served)

:flag_dk: Danmark
Now Chat only
Chattimerne er angivet nedenfor.
Mandag - Onsdag: 10:00 Formiddag - 01:00 Eftermiddag, 02:00 Eftermiddag - 05:00 Eftermiddag CEST
Torsdag: 11:45 Formiddag - 01:00 Eftermiddag, 02:00 Eftermiddag - 05:00 Eftermiddag CEST
Fredag: 10:00 Formiddag - 01:00 Eftermiddag, 02:00 Eftermiddag - 05:00 Eftermiddag CEST
Lørdag - Søndag: Lukket

Was
35 25 65 14
Mandag-Fredag: 10:00 til 13:00, 14:00 til 17:00


:flag_de:Deutschland
069 6680 0915
Mo: 09:00 - 17:30
Di - Fr: 09:00 - 16:30

:flag_ee: Eesti (Estonia) [in English only]
8000044381
Monday-Friday: 11:00-19:00

:flag_es: España (Spain)
913496596
Lunes-Viernes: 09:00-17:30

:flag_fr: France
01 57 32 40 67
du lundi au vendredi de 09h00 à 17h30

:flag_in: India
Now Chat only
Chat hours are listed below.
Monday - Wednesday: 09.30 AM - 06.00 PM IST
Thursday: 09.30 AM - 12.00 PM, 04.00 PM - 06.00 PM IST
Friday: 09.30 AM - 06.00 PM IST
Saturday - Sunday: Closed

Was
1800 1234 123
Monday-Friday: 09:30 am to 7:00 pm IST

:flag_id: Indonesia (uses Australian office)
001611300 135 604
Monday-Friday: 9:00 am to 5:30 pm AEST

Email: [email protected]

:flag_ie: Ireland
1890 812 008
Monday-Friday: 09:00 am to 5:00 pm

:flag_it: Italia
0245279051
lunedì-venerdì: ore 09:00-17:30 CET

:flag_jp: Japan
0120-924-837
Monday - Friday: 10 am - 6 pm (except our designated holidays)

Premium Friday Opening Hours: 10 am - 3 p.m

:flag_kr: Korea
0809081061
Monday - Friday: from 10:00 to 18:00

:flag_lv: Latvija [in English only]
800 034 46
Monday-Friday:11:00-19:00

:flag_lt: Lietuva (Lithuania) [in English only]
880 03 08 96
Monday-Friday: 10:00-18:00

:flag_lu: Luxembourg
+33 1 7036 3582
lundi-vendredi: 10h00-17h30

:flag_hu: Magyarország (Hungary)
0036 177 792 27
hétfő-péntek: 09:00-17:00

:flag_my: Malaysia
1800815318
Monday-Friday: 07:30-14:30

:flag_ma: Maroc
Maroc: email seulement


:flag_mx: México
No longer available
1800 2530 428
Lunes-Viernes: 09:00 - 12:00 CST
It is advised that Spanish speaking Latin Americans to use the Mexican office to get support.


:flag_nl: Nederland (Holland)
020 850 1022
Maandag t/m vrijdag : 09:00 tot 17:30

:flag_nz: New Zealand
0800 450 973
Monday-Friday: 09:00-19:30 NZST

:flag_no: Norge (Norway)
22971714
Mandag-Fredag: 10:00 til 13:00, 14:00 til 17:00

:flag_at: Österreich (Austria)
08101 02 557
Montag von 09:00 bis 17:30 Uhr
Dienstags bis Freitags von 09:00 bis 16:30 Uhr

:flag_pl: Polska (Poland)
+48 22 30 62 335
Poniedziałek: 9.00- 17.00
Wtorek-Piątek: 9.00- 16.00

:flag_pt: Portugal
800780277
De Segunda a Sexta: das 08.00 às 16.30

:flag_ru: Russia
+31 20 850 1004 (International number, support provided in English only)
Monday - Friday: from 11:00 to 18:30 Moscow time

:flag_ch: Schweiz (Switzerland)
08440 000 16
Mo: 09:00 - 17:30
Di - Fr: 09:00 - 16:30

:flag_sg: Singapore
1800 622 7266
Monday - Friday: 09:00 - 17:30

:flag_za: South Africa
0800 980670
Monday-Friday: 10:00 to 18:30

:flag_ch: Suisse (Switzerland)
0844000091
du lundi au vendredi de 09h00 à 17h30

:flag_fi: Suomi (Finland)
Now Chat only
Keskustelutunnit on lueteltu alla.
Maanantai - Keskiviikko: 11:00 AM - 02:00 PM, 03:00 PM - 06:00 PM EEST
Torstai: 12:45 PM - 02:00 PM, 03:00 PM - 06:00 PM EEST
Perjantai: 11:00 AM - 02:00 PM, 03:00 PM - 06:00 PM EEST
Lauantai - Sunnuntai: Suljettu

Was
0988 625 003
Maanantaista-Perjantaihin: 11:00-18:00

:flag_se: Sverige (Sweden)
077-662-00-10
Måndag-Fredag: 10:00-17:00

:flag_tr: Türkiye
No longer available
216 282 1601
Hafta içi her gün: 10:00 - 16:00


:flag_tw: Taiwan
0800-601-000
Monday to Friday 09: 00-17: 00

:flag_gb: United Kingdom
02079 490 132
Monday - Friday: 9:00 a.m. to 5:30 p.m.

:flag_us: United States
877-757-7137
Monday - Friday: 9:00 a.m. to 7:00 p.m. EST

:flag_gr: Eλλάδα (Greece)
0080044144676
Monday - Friday: 10:30 to 14:30

All other countries
+31208501004
Monday-Friday: 9:00 to 17:30 GMT


Information above taken from TomTom's various support sites 03/10/2018
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«1

Comments

  • YamFazManYamFazMan Posts: 13,956 Superusers
    Big+1
    Thankyou Niall
    I've really missed your list

    Canada is showing as Smiley O'clock
    Canada (en)
    +1 866 486 6866
    Monday-Friday :8:00am to 8:00pm EST
    Saturday:9:00am to 6:00pm EDT

    ATB Len
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  • ZsoltZsolt Posts: 36,007 Superusers
    Same here :) Missed this list and was too lazy to create one. Also due to the 1 hour limit for correction, it was a show stopper for me to create a similar list. Would make it messy to update.
  • NiallNiall Posts: 10,488 Superuser


    Canada (en)
    1 866 486 6866
    Monday-Friday 8:00am to 8:00pm EDT
    Saturday 9:00am to 6:00pm EDT
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  • dhndhn Posts: 33,095 Superusers
    Niall, really appreciate the list and use it often. Just a couple of things about the Canada (en) listing (besides the smiley face).
    1. Not really necessary to show the + (or even the 1, though the users know to use it).
    2. The times for the weekday show EST (Eastern Standard Time) while the weekends show EDT (Eastern daylight time). They should both show the same (EST or EDT). We are on EDT till November in most of North America).
  • NiallNiall Posts: 10,488 Superuser
    The Canada(En) info is lifted directly from their support site, so TT have got it wrong! You had better contact them to get it corrected (tongue in cheek)
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  • TTChrisTTChris Posts: 964 Retired Community Managers and Staff
    Hi all,

    I've edited the Canada time. :)

    Cheers,
    Chris
  • tgoldtgold Posts: 2,038 [Exalted Navigator]
    TTChris wrote:
    I've edited the Canada time. :)
    It's still showing incorrectly as

    Monday - Friday: 8:00 a.m. to 8:00 p.m. EST
    Saturday: 9:00 a.m. to 6:00 p.m. EDT

    But why create a list with the need for constant seasonal changing and that also invites such errors? Surely something like:

    Monday - Friday: 8:00 a.m. to 8:00 p.m. Eastern Time
    Saturday: 9:00 a.m. to 6:00 p.m. Eastern Time

    would have a far longer shelf life without any maintenance.
  • TTChrisTTChris Posts: 964 Retired Community Managers and Staff
    tgold wrote:
    TTChris wrote:
    I've edited the Canada time. :)
    It's still showing incorrectly as

    Monday - Friday: 8:00 a.m. to 8:00 p.m. EST
    Saturday: 9:00 a.m. to 6:00 p.m. EDT

    But why create a list with the need for constant seasonal changing and that also invites such errors? Surely something like:

    Monday - Friday: 8:00 a.m. to 8:00 p.m. Eastern Time
    Saturday: 9:00 a.m. to 6:00 p.m. Eastern Time

    would have a far longer shelf life without any maintenance.

    Hi,

    Sorry about that, it didn't seem to like my edit. I've changed it again now.

    Regarding how the times are shown, I'll pass your feedback on to our website team.

    Cheers,
    Chris
  • mampamampa Posts: 1 [Apprentice Traveler]
    Bless you!! They have the worst web site. I've been meandering around for the past 1/2 hour trying to renew my subscription. Maybe now I can do it over the phone.
  • Swes53Swes53 Posts: 8 [Neophyte Traveler]
    The is no use calling the number in The Netherlands unless you have nothing to do for an hour or so.. The CS in the NL is getting worse by the day and the support site is also not working. Been contacting the HQ and they are getting a lot of complains over the non existing CS.
  • ZsoltZsolt Posts: 36,007 Superusers
    The support site works fine here. If you tried to call them recently, they had some server issues during the weekend, which most likely caused them a lot of extra calls.
  • tscollier1tscollier1 Posts: 1 [Apprentice Traveler]
    Own 3 will never own another. who doesn't have a phone number listed in a contact page.
  • ZsoltZsolt Posts: 36,007 Superusers
    They have the number(s) on the contact page. Bottom of this page, Support, Contact us. Either enter the model or select "no TomTom device yet" and the number will be there.
  • NiallNiall Posts: 10,488 Superuser
    Thanks to Mikko for updating the master list with the addition of China, changes to the Belgium numbers and various changes to the office hours
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  • galaxyeleven3galaxyeleven3 Posts: 1 [Apprentice Traveler]
    Great info..
    I search contact number for Indonesia Region..
    Thats great but i must make a international calling from my country..
  • NiallNiall Posts: 10,488 Superuser
    Unfortunately TomTom no longer provide support in Russian. There're also no Russian support pages (they re-direct to the UK pages) and no support number offered. So I have arranged for the old number to be edited out. Thank you to user Kuzya for pointing this out
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  • NatandNatand Posts: 9 [Legendary Explorer]
    No Spain?
  • dhndhn Posts: 33,095 Superusers
    España (Spain)
    913496508
    Lunes-Viernes: 09:00-17:30
  • NatandNatand Posts: 9 [Legendary Explorer]
    Thanks!
  • NiallNiall Posts: 10,488 Superuser
    If anyone has problems with these numbers please personal message (PM) me with the correct information so I can get it changed.
    Help others identify useful content :- - If someone posted something that was helpful? Click the Like button :thumb_up:
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  • NiallNiall Posts: 10,488 Superuser
    Just updated the list and added a few more countries
    All changes in red text
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  • dhndhn Posts: 33,095 Superusers
    Niall, as you know, I really appreciate the list you maintain and use it FREQUENTLY when posting information in this forum. That said, the next time you choose to do revisions, can you remove the +1 from the Canada listings please?
  • tgoldtgold Posts: 2,038 [Exalted Navigator]
    I believe Neil is accurately copying the display by TomTom and which is generally careless and inconsistent. For another example, that Canadian entry claims their support times are EST on weekdays and EDT on Saturdays. TomTom does not change their hours seasonally and the correct display should simply be Eastern Time. I suggest you get on TomTom's case and ask them to tidy up their own mess.
  • NiallNiall Posts: 10,488 Superuser
    Due to changes in South American offices number have been updated.
    Also "it is advised that Spanish speaking Latin Americans to use the Mexican office to get support".
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  • NiallNiall Posts: 10,488 Superuser
    Just updated the numbers and times - changes are in orange
    Note:-
    • USA and Canada have lost their Saturday phone support
    • German speaking offices now close an hour earlier Tuesday - Friday
    • Slovenia seems to have lost it's phone support completely
    • Numbers for Lithuania, Latvia, China, have changed
    • Brazil and South Africa offices now close half an hour earlier
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