Hi. I have my Rider 400 connected to my iPhone and my headset (From Schuberth and on the positive list). When I getting driving directions it often sound as the Rider 400 voice is hoarse. It is worst when I am nearing a turn. First the Rider will inform me of an upcoming turn. That sounds fine. But very near the turn the Rider instruction turns horse. I can understand the direction given by the Rider but the sound quality is very bad.
What can I do?
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It is quite annoying knowing my headset is on the positive list and the actually result is so bad. Frankly, I have de-paired my Schuberth headset from the TomTom Rider 400 and re-paired it with my iPhone. I get no voice directions that way but I can hear music and get rid of the hoarse voice which, by the way, is sometimes impossible to understand anyway.
Do you also have the Schubeth Headset.
I Experience the same thing very often.
No, I have the G4, which I believe is what the Schubeth SRC is made from.
But if you experience it also. It seems a TT problem and not especially a problem of a headset manudacturer.
My headset works flawlessly with a Garmin Zumo. Used it for 2 years and 6.000 km without a hickup.
Happen with my V5 also, but a rare enough event
Tell also which headset you have.
Thanks for all the feedback regarding this. I am currently putting it together to pass on to the Rider team. If anyone else is experiencing the same, please do include the make and model number of the headset.
Cheers,
Chris
Wanted to chip in as I've been having a bit of hassle with bluetooth headsets. I have a G9X but was getting a couple of bugs and so in the end plumped up and decided to give Sena a try with the S20.
I can confirm I get a croaky, broken voice on both those headsets.
I will say it appears to get better if I disconnect my phones bluetooth so it appears it is probably bluetooth interference to me but if I want the online services on TomTom I need the bluetooth on.
This would definitely be up there on my top priorities
Same expirence I have. Turn off the bluetooth data connection on the phone and the sound is fine.
We have to turn off Bluetooth on our phones (or not pair with the TTR400). This will mean that
1. We can not stream music from the phone via the Satnav - which doesn't work anyway.
2. We can not make / receive telephone calls via the Satnav - only 50% functionality anyway.
3. We can not receive traffic updates - only useful if you are on a planned route.
But in return we will have clean audio directions from the Satnav... Nothing to loose really.
TomTom are aware, see about the comment (about 14) by TTChris
Thanks for all your feedback regarding this issue!
I've been following this discussion and passed your feedback and findings on to our technicians.
Cheers, Mikko
Also as an additional note, when I make a phone call or they phone me, if data connection is on, then the caller can hardly hear me and I struggle to hear them. With data connection off, the voice is fine both ways.
Looking forward to a fix for this issue