Rider 400- Hoarse voice in headset

ThomasGN

Hi. I have my Rider 400 connected to my iPhone and my headset (From Schuberth and on the positive list). When I getting driving directions it often sound as the Rider 400 voice is hoarse. It is worst when I am nearing a turn. First the Rider will inform me of an upcoming turn. That sounds fine. But very near the turn the Rider instruction turns horse. I can understand the direction given by the Rider but the sound quality is very bad.
What can I do?

Jason_Gower

Glad to know that I am not the only one that this occurs to. This has happened to me occasionally too. I have been thinking that its interference from somewhere....

ThomasGN

Hopefully there will be a software update which solves the problem.

It is quite annoying knowing my headset is on the positive list and the actually result is so bad. Frankly, I have de-paired my Schuberth headset from the TomTom Rider 400 and re-paired it with my iPhone. I get no voice directions that way but I can hear music and get rid of the hoarse voice which, by the way, is sometimes impossible to understand anyway.

the-civvie

I had this happen once with my new 400, but a few times with my V5. Never seemed to be the same place or conditions. Reckon there is electrical interference somewhere

Rider400

Jason_Gower wrote:

Glad to know that I am not the only one that this occurs to. This has happened to me occasionally too. I have been thinking that its interference from somewhere....

Do you also have the Schubeth Headset.

I Experience the same thing very often.

Jason_Gower

Rider400 wrote:

Do you also have the Schubeth Headset.

No, I have the G4, which I believe is what the Schubeth SRC is made from.

Rider400

The Schuberth is indeed made bij Cardo. But the software is different.

the-civvie

I have the G9 by Scala, if that makes any difference

Rider400

Scala= Cardo
But if you experience it also. It seems a TT problem and not especially a problem of a headset manudacturer.
My headset works flawlessly with a Garmin Zumo. Used it for 2 years and 6.000 km without a hickup.

the-civvie

Rider400 wrote:

Scala= Cardo
But if you experience it also. It seems a TT problem and not especially a problem of a headset manudacturer.
My headset works flawlessly with a Garmin Zumo. Used it for 2 years and 6.000 km without a hickup.

Happen with my V5 also, but a rare enough event

Wiel

I also use the Schuberth SRC in combination with the Rider 400 and a Garmin Zumo 660. As well as others I encouter bad noise with spoken directions by the Rider 400. This does not occur while having a telephone conversation. I have tested my Schuberth SRC with other devices and thus I assume that the cause is the Rider 400.

Rider400

If there are more people with this problem, please come forward.
Tell also which headset you have.

GSA-rider

I also use the Rider 400 connected to the headset of Schuberth SRC (S2 helmet) and the sound is not that great as well... I can't even change the volume, not in rider, not on the SRC, nothing is changing on that. The instruction are coming in too loud and can't do anything about it for the moment :-( I guess this is rider related, because formely used the TomTom Go app for Android and there it was ok...

ThomasGN

Been on vacation in Norway. De-paired my Rider 400 and used my old combination of Schuberth SRS3 and iPhone. Then I did not have to hear the awful sound quality on the Rider. But that was not not why I bought the Rider in the first place. I bought it because the Schubert system was on the positive list. It should not be. Whoever tested the combination and put it on the positive list should be sacked.

TTChris

Hi all,

Thanks for all the feedback regarding this. I am currently putting it together to pass on to the Rider team. If anyone else is experiencing the same, please do include the make and model number of the headset.

Cheers,
Chris

pistu_foghecc

same problem for me too. I have a Midland BTX1 FM. BTX paired with the phone (Lumia 1020) for voice and music on a2dp channel. With the TomTom for the istruction on the mono channel. Then the Tom Tom and the Lumia for the theathering via bluethooth

JacobW

I have the same problem with the Sena SMH10R.

Evilhomer

Hi

Wanted to chip in as I've been having a bit of hassle with bluetooth headsets. I have a G9X but was getting a couple of bugs and so in the end plumped up and decided to give Sena a try with the S20.

I can confirm I get a croaky, broken voice on both those headsets.

I will say it appears to get better if I disconnect my phones bluetooth so it appears it is probably bluetooth interference to me but if I want the online services on TomTom I need the bluetooth on.

This would definitely be up there on my top priorities

ThomasGN

Evilhomer wrote:

Hi

Wanted to chip in as I've been having a bit of hassle with bluetooth headsets. I have a G9X but was getting a couple of bugs and so in the end plumped up and decided to give Sena a try with the S20.

I can confirm I get a croaky, broken voice on both those headsets.

I will say it appears to get better if I disconnect my phones bluetooth so it appears it is probably bluetooth interference to me but if I want the online services on TomTom I need the bluetooth on.

This would definitely be up there on my top priorities

Same expirence I have. Turn off the bluetooth data connection on the phone and the sound is fine.

Evilhomer

I would say it appears we've debugged it for them then... there you go TomTom, appears a bluetooth interference with the data connection. Hopefully that could be resolved with a software update

Jason_Gower

I haven't tried this yet, but....

We have to turn off Bluetooth on our phones (or not pair with the TTR400). This will mean that

1. We can not stream music from the phone via the Satnav - which doesn't work anyway.
2. We can not make / receive telephone calls via the Satnav - only 50% functionality anyway.
3. We can not receive traffic updates - only useful if you are on a planned route.

But in return we will have clean audio directions from the Satnav... Nothing to loose really.

Evilhomer

How do we pass this onto TomTom so they can investigate/potentially release a fix?

the-civvie

Evilhomer wrote:

How do we pass this onto TomTom so they can investigate/potentially release a fix?

TomTom are aware, see about the comment (about 14) by TTChris

MikkoK

Hi all,

Thanks for all your feedback regarding this issue!

I've been following this discussion and passed your feedback and findings on to our technicians.

Cheers, Mikko

Evilhomer

Thanks MikkoK (and everyone else).. I can repeat this exactly by turning the data connection on and off with my phone. When the connection is off, voice is fine, when the connection is on, voice is very hoarse.

Also as an additional note, when I make a phone call or they phone me, if data connection is on, then the caller can hardly hear me and I struggle to hear them. With data connection off, the voice is fine both ways.

Looking forward to a fix for this issue

pistu_foghecc

BT connection on the ttr400 are very poor. If i connect the phone for the data connection and then the headset, the rider fall in a loop of miss and gain connection with the btx. Please solve this bug too. I can't use the rider like this.