TT Go Mobile (Android)- Cannot install map to SD card

davidwfaulkner
davidwfaulkner Registered Users Posts: 260
Renowned Wayfarer
Just bought a new Moto G 2nd gen (Android 5.0.2) and loaded TomTom on it....and it all loaded into the phones memory rather than on to the empty (!) 32Gb SD card :(
So, has this been resolved as it seems not......

Comments

  • MikkoK
    MikkoK Retired TomTom Employee Posts: 23,905 Retired Community Managers and Staff
    Hi David,

    Did you have the SD card in your phone when you installed the app? If not, you might need to reinstall the app. Please, see

    How do I download my map for the TomTom GO Mobile app to my SD memory card?

    You might also find this discussion helpful.
    Which SD card are you using (model and class)?

    Cheers, Mikko

    P.S. I moved your post to its own topic as the topic you replied to was about the old app.
  • davidwfaulkner
    davidwfaulkner Registered Users Posts: 260
    Renowned Wayfarer
    Hi, yes I did have the card in
    I have also attempted to install on another brand new phone with a brand new (empty) 32Gb SD card and that too installed to the phone's memory rather than the card !

    In both cases I have un-installed the app, re-booted the phone and installed again....and yes, you guessed, it went to the phone's memory again :(

    It is a good quality Samsung 32Gb class 10 card .... this one
    http://www.amazon.co.uk/gp/product/B00J29BR3Y?psc=1&redirect=true&ref_=oh_aui_detailpage_o01_s01
  • MikkoK
    MikkoK Retired TomTom Employee Posts: 23,905 Retired Community Managers and Staff
    Hi David,

    Thanks for the info!

    As you seem to have done all the troubleshooting I can think of I'd recommend you to contact Customer Service. They can dig deeper into this.

    Cheers, Mikko
  • applematt
    applematt Registered Users Posts: 10
    Legendary Explorer
    Any luck David ?

    got this from customer support UK

    > Matt, In case if you are facing issues with installing map on SD card,
    > then just follow the steps mentioned below :
    >
    > (Make sure the SD card has more free memory left than the Internal storage
    > of Phone) :
    >
    > Following these steps the map should be downloaded to the memory that has
    > the most available space:
    >
    >
    > - Delete the following folder:
    > Android/data/com.tomtom.gplay.navapp
    > Android/obb/com.tomtom.gplay.navapp
    > - Make sure to check both in the internal memory and in the SD-card
    > and to delete both copies
    > - Then go in the phone's app management and clear the data for the GO
    > Mobile app
    > - Restart the phone
    > - Start the app again and download the map once more.
  • stevewales
    stevewales Registered Users Posts: 380
    Renowned Wayfarer
    I believe I can solve your problem for you, after you have deleted the app go into your phones settings and change the default location for where your phone saves things to. Change it from internal memory to sd card, then re install the app.
  • davidwfaulkner
    davidwfaulkner Registered Users Posts: 260
    Renowned Wayfarer
    applemat :

    That's exactly the reply I received from c/service too....although it appears to have worked :)
  • davidwfaulkner
    davidwfaulkner Registered Users Posts: 260
    Renowned Wayfarer
    Not too sure where that setting might be.....anyone ?
  • stevewales
    stevewales Registered Users Posts: 380
    Renowned Wayfarer
    applemat :

    That's exactly the reply I received from c/service too....although it appears to have worked :)

    Does that mean you have managed to do it now?
  • stevewales
    stevewales Registered Users Posts: 380
    Renowned Wayfarer
    The setting I was referring to will be somewhere like "storage" or "memory"
  • davidwfaulkner
    davidwfaulkner Registered Users Posts: 260
    Renowned Wayfarer
    well, as far as I can tell, yes...could be wrong though, I am no expert on Android !
  • stevewales
    stevewales Registered Users Posts: 380
    Renowned Wayfarer
    Sure looks like it to me:D
  • applematt
    applematt Registered Users Posts: 10
    Legendary Explorer
    What Device you using to install ? Pleased it worked!

    Im using Android Car Head Unit in a VW - has about 5GB internal storage - Europe map is 6.1 GB but cant get it to install this bigger map - all smaller maps install thou of course,

    I also have a Samsung Tablet and ive installed all maps to SD Card no problem on the samsung at all.
  • tgold
    tgold Registered Users Posts: 2,192
    Revered Voyager
    It could be a naming issue. I suggest you use a file manager, I usually use ES File Explorer, and investigate what name has been assigned to the external storage. E.g. my Samsung phone uses extSdCard. It may be an unusual name that TomTom needs to add to their search paths.
  • floc
    floc Registered Users Posts: 84
    Outstanding Wayfarer
    no way to install maps on external sd. Deleted app and all folders, Go still tries to install map to internal_sd instead of external_sd (and of course no space for full europe). 3.2gb free on internal sd, 28gb free on external. Please solve this issue because not having a CHOICE is ridiculous.

    In the meantime, any other hint?
  • floc
    floc Registered Users Posts: 84
    Outstanding Wayfarer
    found by myself... root needed

    - install go app
    - start it
    - quit
    - go to /Data/Data/tomtom.gplay.navapp/share_prefs/
    - edit the 2 files:

    com.tomtom.navui.settings.xml (2 entries)
    com.tomtom.navui.mobilesystemport.external.path.di rectory.xml (1 entry)

    Changing the current path to desired path
    - Reboot device
    - install maps wherever you want

    again, thank you tomtom... very useful support...
  • tgold
    tgold Registered Users Posts: 2,192
    Revered Voyager
    floc wrote:
    found by myself... root needed

    - go to /Data/Data/tomtom.gplay.navapp/share_prefs/
    Great catch!

    Again with a few corrections: /data/data/com.tomtom.gplay.navapp/shared_prefs/

    Please let us know if you find where My Places and My Routes are stored.
  • applematt
    applematt Registered Users Posts: 10
    Legendary Explorer
    @floc great! what Device are you using ? what app to edit the prefs file ?

    Looking good :cool:
  • floc
    floc Registered Users Posts: 84
    Outstanding Wayfarer
    newsmy carpad 5261s, found part of this on xdadev :) Really great piece of head unit btw...

    a little update about the procedure to be 100% functional in all cases:

    - install go app
    - start it
    - quit

    if is possible to download at least a small map:
    - restart and download a small map
    - quit
    - move map to external storage (all Android/Data/tomtom.gplay.navapp folder)
    - start app
    - let it crash then kill it
    - continue


    - go to /Data/Data/tomtom.gplay.navapp/share_prefs/
    - edit the 2 files:

    com.tomtom.navui.settings.xml (2 entries)
    com.tomtom.navui.mobilesystemport.external.path.di rectory.xml (1 entry)

    Changing the current path to desired path
    - Reboot device
    - install maps wherever you want
  • Hans 777
    Hans 777 Registered Users Posts: 4
    Neophyte Traveler
    I tried floc's method, and I can confirm it works. It did take some tinkering though.

    1) you need root
    2) on kitkat 4.4 (and probably others) you need to give apps read/write permission to the sdcard. See http://winaero.com/blog/unlock-external-sd-card-writing-for-all-apps-in-android-4-4-kitkat/
    3) I used total commander to edit the files

    Good luck!
  • t34v2
    t34v2 Registered Users Posts: 1
    Apprentice Traveler
    Which entries do i have to edit in these files?
  • e7erNal
    e7erNal Registered Users Posts: 1
    Apprentice Traveler
    BockyWocky wrote:

    Hi, Do you know if is still working with the last version of TomTom GO ?
    Because I try it, and now, I have only 1 entry on this file com.tomtom.navui.settings.xml.
    And when I reboot, TT launch but never realy start ...

    And other question, do you know if it has a way to not download maps every time you install TomTom ( on a new device for exemple) ?
    I made a backup of Europe Map (6.5go) but TT doesn't see, and re download all of it ...

    Thx :D