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https://discussions.tomtom.com/en/discussion/1112782/tomtom-no-gps-signal-2019#latest

Cannot connect my TomTom Go 500 to TomTom Home

Zaphod_BZaphod_B Posts: 4 [Apprentice Traveler]
edited January 11 in Archived Discussions
Hi folks,

1st post - hope you can help.

I cannot connect my TomTom Go 500 to TomTom Home.

I'm logged in to my TomTom account.

I've updated to the latest version of TomTom Home (v 2.9.8.3423)

I launch TomTom Home, connect TomTom (Go 500) via USB, turn the Go 500 on and it says "Connect to computer" and I press 'Yes' but TomTom software reports "No decice connected".

Nothing I do seems to make any difference.

Laptop is running Windows 7 64-bit SP1

Never had a problem before (but then I was running Windows Vista).  First attempt at connecting & updating my device running Windows 7.

Any help would be greatly appreciated.

Zaph
Original TomTom Go 500 (4D00.500) and
TomTom XXL (4E.PO.001.02)
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