No Voice on GO Mobile App

lotus
lotus Registered Users Posts: 4
Neophyte Traveler
Suddenly TomTom on Androdi has stopped talking to me. Whenever driving directions should be announced the other sources are mtued, but TomTom remains silent. I have checked other audio (multimedia) sources, all working fine. I have changed TomTom voices, but no impact.

It seems the TomTom app has lost its voice? 

Comments

  • AndiAndi
    AndiAndi Posts: 11,281
     Superuser
    Hi lotus,

    Please check wether voice commands or sound are not disabled:

    25782iBCFB1D4AE01BDFC6.jpg

    If this doesn´t help a new installation of the app might solve the problem.

    Greetings

    Andreas
  • lotus
    lotus Registered Users Posts: 4
    Neophyte Traveler
    I have checked that voice commands and sound are enabled. In fact I have toggled these sevrral times to verify.

    Will reinstallation require a new full download of the map Will this delete my favourites or is there a way to conserve these.
  • AndiAndi
    AndiAndi Posts: 11,281
     Superuser
    Unfortunately you will need a full download and will have to enter your favorites again.

    I don´t know if there is a way of exporting favorites on a rooted device, on a unrooted there is no way.
  • W.G.R.
    W.G.R. Registered Users Posts: 2
    Apprentice Traveler
    Thanks, I will check , I may have de-activated voice control......W.G.R
  • Asprin
    Asprin Registered Users Posts: 271
    Supreme Pioneer
    What needs to be done is to remove the on and off switch from the app completely.
    It causes more problems then what it is worth.

    Let the user control the volume from the switch comes with every smartphone and tablet.
    Which is on the outside of the phone or tablet.

    There is no need to turn the speaker on or off inside the app.
    Or to increase or decrease the volume from inside the app.

    When you play a YouTube video or get a phone call you go to the volume control to turn it up or down.

    Not having to first go into the app to control the sound.
  • RGM71
    RGM71 Registered Users Posts: 379
    Supreme Trailblazer
    @Asprin624 @W.G.R.

    This topic is about (problems with) the former TomTom Navigation app for Android; it has nothing to do with the current GO Mobile app. The support for the former TomTom Navigation app has ended two years ago. :wink:
  • Asprin
    Asprin Registered Users Posts: 271
    Supreme Pioneer
    RGM71,

    It does not matter the same problem is with TomTomGO.

    This function is not need within the app.

    It is better to control the volume from the up and down switch on the side of the phone or tablet.

    Why it is inside the app serves no real value to the app.

    Setting up the voice you want to use with in the settings yes.
    But not having to go back into the app while you are driving to check if the volume is on or not.

    It should be on all the time....

    The volume settings can be done from the outside of the phone or tablet.
    You turn it up or down to your liking.

    This way there is no chance a use can turn of the voice by mistake.
    The switch sits just under the settings switch.
    To put it there in the first place is very dumb.
  • Asprin
    Asprin Registered Users Posts: 271
    Supreme Pioneer
    @marPag,

    Wrong section this is for Android not iPhones

    You need to go here:

    https://en.discussions.tomtom.com/search?q=iphones
  • Niall
    Niall Posts: 11,136
    Superuser
    @Asprin624

    As I can not send you a private message:-
    "This member can only receive messages from members they are following." :(

    Here is what I would have sent:-

    "It is better to 'Flag' a post to the moderators to transfer (to the correct board) an errant post than what you wrote in your post above ;)"
    Asprin624 wrote:
    Wrong section this is for Android not iPhones

    You need to go here:
  • Spiritsweb
    Spiritsweb Registered Users Posts: 1
    Apprentice Seeker
    I have tryed all suggestions to get my go app to read the directions the only thing i have found that works is to reset the app. Go to the gear icon then systems then rest app rember to save your maps when it ask you to :-)
This discussion has been closed.