Mazda NVA-SD8110 EU navigation problems
The problem is that since then the same problem appears almost every day. The steps I made trying to correct the problem were:
- reset the device to factory settings;
- regularly update the device;
- tried the "soft-reset" as described in the manual (i.e. I turned off the engine, removed the SD card, inserted it back in and turned on the engine);
- checked the GPS status, which displayed a good reception of at least 5 satellites simultaneously, even though the positioning was completely confused.
None of these measures worked or was helpful. The problem is very annoying, therefore I shall be very grateful to anyone who will offer me the final solution.
Thank you.
Comments
Superusers
http://discussions.tomtom.com/t5/How-to-use-the-forum/How-to-Contact-support/m-p/292358/highlight/true#M22
Have you managed to get this sorted? I have updated my Device after having the car for a month. After about a week its been getting more and more confused. Last night it lost its location completely and I havent been able to get it back. I have tried all your resolution steps but none of them are working. It is struggling to find GPS but even when it does it seems to be the wrong location.
The dealership thought there was a problem with the GPS antenna but replacing it didn't help. Still looking for a solution, TomTom. Really unpleasant experience and huge disappointment....
Tom Tom must be aware of that and never reply with a good solution. I say! Never a TomTom again!
I did an update of the firmware with a blanco sd card cause it didnt work with the original. I used the method of an new sd card: First in the car.start up until said: no cards. removed it , close contact. Put in my pc , It opent my TomTom Home as the original. Update it with the firmware. put it again in my mazda gps. Let it update and start up. Removed it . I put in my original sd card and set it back to fabric settings. Removed from car to pc and updated the card until no updates. Put in the original sd back in the car. It works fine until now.
I did also the quick fix latest update and it seems like working fine now. I hope it stays so.
Greets
I've tried restoring the backup, with no joy, and have tried some of the previous versions of GPSQuickfix that were on my PC. Nothing has worked so far. It's like it can't see any satellites, as the GPS status screen suggests it has no connections, although the lat/longitude value change as I drive, and the map rotates, suggesting it can see satellites.
I've not tried updating my old Go520, as this was last used just over a month ago, but it's working fine, so it can't be a satellite issue
I tried factory resetting but no joy.
Tonight I have updated the SD card including GPSFix download and purchasing the latest UK map (£35) but despite trying the SD card in the car several times of inserting and ejecting it, car still thinks its not at home near Stansted but is near Heathrow !
Can anyone suggest how I can resolve.
All while this was going on the unit seemed to be blind - not able to see any satellites according to the GPS status screens. In the end, physically getting to the GPS receiver, (which was attached to the top of the radio itself) detaching it (it was held on with a sticky pad) and relocating it as best I could elsewhere under the dash sorted the problem for me.
Good luck
My question is "How easy is to remove the SatNav and get at the GPS antenna.
Thanks for any help
Does anyone have any experience getting into the NV8110 on a Mazda 5 to try to change the GPS receiver's position? I'll give that a bash if I can work out how to do it without destroying the dashboard!
Thanks,
John
It was marked as 'solved' on 26 Dec 2013 and there are still users having the same problem.
Come on TomTom, get your act together and tell us what the problem really is, not the usual reset/reinstall/update blah blah blah. I have done this countless times, as has everyone else on this board. Please, elevate this to someone in TomTom who REALLY KNOWS WHAT THE PROBLEM IS AND CAN FIX IT
Then I noticed, that in GPS status screen GPS signal shown in chart bar was very unstable. It showed strong GPS singnal for a few seconds, then dropped to minimum and again. I think is a kind of hardware problem - I assumed there is a problem of amplifier installed in GPS antenna, ordered new for 20€ and replaced it. Did not helped.
I need to replace a car battery. After I disconnected old battery and have replaced it with a new one, problem with navigation disappeared.
Have no idea if problem was caused by low voltage in old car battery, or the unit needed to be reset by disconnecting power, or I got lucky - but navigation started to work again.
This occurred to me after a garage service, where they had disconnected the battery - resetting the NV8110 - and making it reboot, and look for the GPS signal again. But I couldn't keep disconnecting the battery. So how to reset the 8110 manually? It took a bit of trial and error, and in the end, idleness.
Assuming it had to be something to do with holding the power button, I'd press it for 5 seconds, nothing, 10 seconds, nothing. But then the lights would change and I'd have to, you know, drive.
But. One time, I got it right. Lights changed, I turned off the unit (single power button press) then held the power button for 20-30 seconds. Et Voila. The unit rebooted itself.
One irritation (but proof of reset) is that this wipes all of the stored radio station info. HOWEVER, importantly, after about 30 seconds, it hunts for a GPS signal, and finally knows where I am.
Of course, usually when I finish my journey and get back in the car at the end of the day, it's goosed again - and I have to reset again. So there's still something wrong with this. But at least this will make it work again... for a while.
John
if I disconnect the battery to try this possible solution what could happen ? I am wondering if this could be an Earth-strap issue ? Or
Maybe a little corrosion affecting the sat nav GPS Ariel .
should I consult with an Auto electrician?
any advice will be welcome please