Tomtom won't start up after update
I connected my tomtom Live to my computer for the latest update.
It downloaded the application ok and then the tomtom restarted and now thats all it does.
It reboots and reboots and is now completely unusable.
I know this is fairly usual for tomtom - anyone know what I can do about it ?
I've logged a call with tomtom - will see how long it takes toi here anything.
TOMTOM - fun for the whole family ???? Really ??
Comments
Superusers
i had problems upgrading the last time as well.
Suc h a shame they're not fixing these problems - tomtom used to be so good - years ago I bought 5 as presents - but not anymore.
During the update process, I got errors that "can't write to H:"" (H is the tomtom) for files like data.chk and some other file. Tried to update several times, kept failing.
And yes, I turned it on/off, waiting for the "drum roll" sound, etc.
Now, when I boot the tomtom, I get the big red flashing "X" on the screen and the thing is now completely useless.
I don't want a fix.
I don't care to have it fixed at all.
I'm just here to tell people that once your tomtom gets in this mode, you might as well throw it away.
As for me, I'll be using my ANDROID PHONE AND ITS FREE SOFTWARE, so stick that in your SQA department's backside.
Bryan
Embedded Software Engineering Manager
I have XL350 I think, it is in my car at this point in the trunk. There is a pin hole on the bottom that says reset so you insert a pin or tooth pick in the hole and it cuts it off.
Thank you for any help you have, I'm back to using my phone
Suggest you read through the following thread and see if it makes sense to you -- a quick skim suggests to me that it covers your issue (hopefully...or something close) and provides links to detailed instructions re: backing up your content and reinstalling software:
http://discussions.tomtom.com/t5/XL-XXL-HOME/XL-350-reset-failed/td-p/119223
This has just happened to me as well. It is perpetually cycling but won't actua;;y get to fully turn on or off. Totally useless. Why do I always update just before going on a journey and find that it completely wrecks the thing time after time after time. Why does this keep happening? You update a map, it stops working. You update Home, it stops working. I find the software excellent when it is working but these devices have caused me so much stress over the years. Please does anyone know the answer? It is 1am and I have been trying to get it to work for hours. I am up at 6am to get to this meeting and no TomTom. Fabulous!
I have an XXL with the model number starting with GL. Any ideas would be great!
Superusers
2. Then format the internal storage (or memory card, depending which one you use) of your device. Use the COMPLETE format, not the quick. http://uk.support.tomtom.com/app/answers/detail/a_id/12412/
3. Go to TT HOME, Manage my "DEVICE", delete everything from the hard drive and try the update again (in the new TomTom HOME app it is on the second page). At this point you might have to disconnect the device a few times and switch it ON/OFF to enable it to setup some important stuff.
4. Copy your voices and post codes back to the device (also the maps if that didn't download either).
I powered device down using pin button, opened tomtomhome app on computer.. plugged device in, powered it up, when tomtom app read that device was connected i went to manage my XL, basically my fix came from removing the application from the my device tab, erasing it completely.. then i went to install items from computer tab and installed the application identical to the one i just removed.. this seemed to work for me, hope this method works for others also. TomTom need to realise why so many people use google for satnav these days, free updates, reliable and free... wake up tomtom, lower your prices and better your service.... less problems would be nice.
I have to hold down the start button until it reboots and plays the drum sound, after which it will reboot correctly. This issue should have been addressed and rectified by the maker years ago.
This is not a good and reliable product or service. Frankly I'm disappointed.
Welcome to the forum!
I sounds like there's something wrong with your device. I'd recommend you to first factory reset your device as follows:
- On the device, click Settings - Return factory settings. Please note, that this will delete your saved favourites, home location and recent destinations. You can save your favourites to your computer [Support FAQ - Save Favourites]
- When you're prompted to choose a language, press and hold down the power button until you hear a drumming sound
Should that not help you solve the issue, please set your device to recovery mode [support FAQ - Red X].
Cheers, Mikko
All was well until a week ago when it simply froze. Now, I've just got a lump of useless electronics, and none of Tomtom's advice is having any effect at all. So I guess I'll have to start looking for a replacement, and NOT a Tomtom ever again.
Alan Roberts
Superusers
@AlanRoberts
See... https://discussions.tomtom.com/en/discussion/comment/1645131/#Comment_1645131
ATB YFM