account shows I have an VIA 125 unit when I have had an XL 330 S

Laddee
Laddee Registered Users Posts: 2
Apprentice Seeker
Why does my account show that I have an VIA 125 unit when I have had an XL 330 S since they first came out? I find this very confusing although when updates are available I am able to download and update without too much trouble. I would just like my account to be accurate.

Answers

  • VikramK
    VikramK Administrators Posts: 14,518
    Moderator
    edited September 23
    Hi @Laddee,

    I reviewed your TomTom account and I don't find any device linked.
    Is your XL 330 set up under a different email address?

    I can check this further if you could send me the serial number of your device and the email address through a private message by clicking on this link-https://discussions.tomtom.com/en/messages/add/VikramK

    Thanks, Vikram