Tom Tom 2435 voice control NOT available in currently selected country 😡

paulstanwayjr
paulstanwayjr Registered Users Posts: 12
Master Traveler
In Canada, after latest update voice control is NOT available for the currently selected country (Canada). 😡😡
Before updating maps and system software this function worked flawlessly.
Are you kidding TomTom! 😡

HELP!!! 😢🥺

How do I fix this!

Thanks to all for your replies.

Best Answer

  • paulstanwayjr
    paulstanwayjr Registered Users Posts: 12
    Master Traveler
    Answer ✓
    OK.. switching to computerized voice Samantha US worked.

    Life is good again. 😀

Answers

  • Willy875
    Willy875 Registered Users Posts: 7,228
    Elite Voyager
    You are on a user forum contact Tomtom customer service

    How to contact TomTom customer support by chat or email
    https://help.tomtom.com/hc/en-gb/articles/360015568919/
    *
    How to contact TomTom customer support by email
    https://help.tomtom.com/hc/en-gb/requests/new?ticket_form_id=360000679560


    In my opinion, you must have downloaded the wrong map.
  • YamFazMan
    YamFazMan UKPosts: 21,331
     Superuser
    edited September 20
    Hi
    @paulstanwayjr
    7u32wz1bxgdx.jpg
    For Voice Control you need to install a Canadian Computer Voice
    I only have the UK/ROI & Europe Map installed... Perhaps you have different voices when using the Map of Canada ???

    Your GO 2435 is a NAV3 device on my NAV3 device I can only find the following Computer voices ???
    I can't find any English Canadian Male Computer voice/s
    Julie (French Canadian)
    Maybe you use Samantha (English US) or Tom (English US)

    On the GO 2435
    From the main menu
    Tap (Settings)
    Left Cursor once for next page
    Tap (Language)... Check Language
    Follow onscreen prompts to exit

    On the GO 2435
    From the main menu
    Tap (Settings)
    Tap Change Voice... Check Voice
    Follow onscreen prompts to exit

    Using MyDrive Connect....
    With My Drive running... Click on the 'My Content' button
    Scroll down to Voices... Check what Voices are available to install ???

    Note... The TTS (Text to Speak) Computer voices are a much larger file size...
    Serena computer voice English (United Kingdom) Size: 59 MB….
    Jane recorded voice English (United Kingdom) Size: 660 KB....

    Stay Safe... ATB YFM...
  • paulstanwayjr
    paulstanwayjr Registered Users Posts: 12
    Master Traveler
    edited September 19
    Thanks to all for your suggestions.

    This is the details from my gps

    Tom Tom GO
    Device TJ4151K01756 (0) (17.6)
    App 12.075.3065980.84 (0) (2300, 7/13/2018), OS 2663383
    GPS 2.18.0 338276, Boot 642776, Backup 661713
    Compliant with the NF Mark / Produit certifié NF-469
    Map: 'Eastern_US _and_Canada' v1060.10606, Release date:
    10/2020
    Language: English US
    www.tomtom.com

    Try a different voice?
    I have only two computerized US voices (female) installed.
  • paulstanwayjr
    paulstanwayjr Registered Users Posts: 12
    Master Traveler
    Answer ✓
    OK.. switching to computerized voice Samantha US worked.

    Life is good again. 😀