Constant crashing GO Navigation app on the Samsung s21

Aworrall
Aworrall Registered Users Posts: 1
New Seeker
My app on my Samsung s21+ is completely unusable. As soon as you tap drive it closes. I have deleted and reloaded the app but no joy. Any ideas?

Answers

  • VikramK
    VikramK Administrators Posts: 14,540
    Moderator
    edited September 15
    Hi @Aworrall
    Welcome to the community!
    Our team is already investigating this bug.
    Could you share the below details, so we can replicate this on our side. It should help us in identifying the root cause.
    1. What preferences were selected in TomTom services screen (online / offline)
    2. Is it happening only when clicking in the map
    3. What preferences were selected in route bar options [Settings-Map & Display - Route bar]
    4. What preferences were selected in permanent POIs screen [Settings-Map & Display - Show on map - Points of Interest]
    5. What preferences were selected under 'Routing' options [Settings-Routing]
    6. Were there any changes done to system time
    7. Was there a location synced from MyDrive

    Thank you,
    Vikram.
  • pvdbig
    pvdbig Registered Users Posts: 2
    New Seeker
    I have the same since about 2 weeks on my Samsung S10+, my phone has 512GB so no shortage of memory, rebooting, restarting the phone doesn't help eiterh, before 2 weeks everything worked fine...