DISASTROUS ROUTE PLANNED BY TOMTOM GO CAMPER MAX

BobR123
BobR123 Registered Users Posts: 9
Apprentice Traveler
edited September 13 in Devices using Wi-Fi®
FIRST POST
First time of planning a route on TomTom GO Camper Max, set to Car and Caravan, resulted in a route which had a 2m width restriction! Only found out by chance conversation with local resident near 2m restriction.
On checking, the road on which the restriction is located is highlighted in red (see later) on the Camper Max map, but the route planing algorithm? apparently completely ignores this.
Checking local news sources, it is apparent that this 2m restriction has been in force for some 2 years with periodic police purges resulting in substantial fines for motorists ignoring it. It appears to not be a physical restriction as it looks to be a bus route, but probably introduced to reduce speeding on a steep hill. The red highlight could be for the steep hill and not the width restriction.
This is disappointing. I just hope this is not typical of TomTom route planning.
I would welcome others advice/experience on this. Should I post in another section? Thank you

Answers

  • Lost_Soul
    Lost_Soul Registered Users Posts: 475
    Supreme Pioneer
    @BobR123

    To comment/advise we need a bit more information:
    1. What are your MyVehicle settings ? i.e. Dimensions L/W/H
    2. Where is this 2 metre width restriction road located?

    I was also puzzled by your comment the road looks to be a bus route as buses typically are ~2.5metres wide.

    I have the original Go Camper and provided the vehicle setting are correct it does successfully avoid narrow width roads unless the destination is actually very near to the width restriction where it will show the remaining distance can be walked. ;)

    Or as you mentioned the restriction has only been in force for 2 years it could simply be the local council / highways dept has not correctly advised TomTom and others of the restriction and the maps simply require to be updated?
  • BobR123
    BobR123 Registered Users Posts: 9
    Apprentice Traveler
    As advised the road width has NOT been reduced physically - Lansdown Lane, Bath, UK
    However, local newspaper photos from February 2021, show signage in place resticting vehicles to 2m in width, except buses. See Newspaper report:

    https://www.somersetlive.co.uk/news/somerset-news/multiple-drivers-fined-after-warning-4962213

    Other searches suggest restriction in place since at least 2020.

    My vehicle settings are L -12m, W - 2.26m, H-3.2m

    As far as I am aware the TomTom maps are the latest available. This satnav was only purchased in July and maps have since been updated .
    It is disappointing if TomTom maps are are some 2 years behind and especially as it is the first route I have asked it to plan. Additionally, Lansdown Lane is highlighted in Red along its entire length on TomTom maps though i don't know why (steep hill?) but Route Planning has ignored this.
  • Lost_Soul
    Lost_Soul Registered Users Posts: 475
    Supreme Pioneer
    edited September 13
    @BobR123

    That is a peculiar restriction as it allows vehicle greater than 7.5T for access ( and they probably are wider than 2m ).

    The Red map highlight on the Lane is attributable to the 7.5T restriction - i.e. warning there is a restriction but access is allowed.

    However on my Go Camper and Go Expert both avoid Lansdown Lane when calculating a route using similar dimension setting to yours. (unless the final destination is actually Lansdown Lane?)
    The only time both PND's will navigate down Lansdown Lane if I change the Vehicle width to 1.9m.

    It suggests there is some thing peculiar with either your device or the mapping installed on it.

    I would suggest reporting this on Mapshare Reporter or to Customer Services. (see bottom right hand corner of the TomTom MyDrive PC webpage - to report a Map change )
  • BobR123
    BobR123 Registered Users Posts: 9
    Apprentice Traveler
    My destination was the Caravan Club CL on Penn lane which is at the end of Lansdown Lane - origin Northampton, so approaching from the north. It's almost certain others will be caught if system not amended.
    It would be interesting to know whether if you navigate to Penn Lane (BA1 3RX) on your GO Camper, your system still avoids Lansdown Lane. If it does. then I have a problem as you suggest though what I do about it....?

    I have done as you suggested and reported this through Mapshare attaching a photo of the signs. Thanks for your help as I couldn't locate this and TomTom support appears non-existent for the UK.
  • BobR123
    BobR123 Registered Users Posts: 9
    Apprentice Traveler
    Correction! It's Penn Hill Road NOT Penn Lane. Apologies!
  • Lost_Soul
    Lost_Soul Registered Users Posts: 475
    Supreme Pioneer
    Yes, plotting a route a few minutes ago (rush hour traffic) from Northampton centre to BA1 3RX, my Go Camper avoided Lansdown Lane and approached from the West side of Bath.

    Key points of the route calculated - “Local Roads from Centre of Northampton” > A43 > M40 >A34 >A420 > M4 > A46 > London Road (Bath) > A4 >Upper Bristol Road > Newbridge Hill > A5123 > Penn Hill Road .

    I used your Dimension settings and in Routing preferences it was set to Fastest -you may have slightly different choices like Fast – might be worth checking if you are set on something else and trying out the different routing choices to see if it then avoids Lansdown Lane…….. but whatever choice, you would think it should still take into account the vehicle dimension settings! Cannot think what else could be affecting your device.

    Yes, since Covid-19, all TomTom support phone lines have been suspended and it can be a logistical nightmare to get through the chatbot and send an email to Support - I find that if I open up an “incognito window” using the Google Chrome browser it stops an endless loop of being referred back to this forum. B)
  • BobR123
    BobR123 Registered Users Posts: 9
    Apprentice Traveler
    Routing Prefences only give Fast and Short nothing else.

    My routing to Penn Hill Road differs from what you describe >A43>M40>A34>>A420>M4>A46, BUT THEN Turn Right onto A420..........,Turn Left Lansdown Road, Turn Left Lansdown Road.........
    ..... indicates local instructions. Turning left on to the A420 from the A46 is where it all goes wrong. If it stayed on the A46 to the A4/A36 all would be well!

    The "Find Alternative" button under Options is 'greyed out'.

    PS I assume you mean approached from the East side of Bath
  • BobR123
    BobR123 Registered Users Posts: 9
    Apprentice Traveler
    Correction!

    Turning RIGHT onto the A420 is where it all goes wrong. Apologies.
  • Lost_Soul
    Lost_Soul Registered Users Posts: 475
    Supreme Pioneer
    @BobR123

    I was merely trying to distinguish the route my Go Camper calculated from your device which sent you in a generally Southerly direction towards Lansdown Lane whilst you were North of Bath City Centre.

    Calculating it again today at different times resulted in slightly different routing (Upper Bristol Road versus Lower Bristol Road etc), but no routing down Lansdown Lane.

    My Go Camper was purchased as an experiment to see if it would avoid routing me down narrow single track roads…………. which my car PND was constantly doing.

    The Go camper often sends me on crazy / illogical routes but despite reporting these since mid-2019 nothing has changed. (See * below) :s

    I even purchased a Go Expert to see if that was any better (No!) And was thinking of buying and trying out the Go Camper Max but given your results am having second thoughts……. ;)

    For example, if I plot a route from the westerly exit of our village to go to the nearest Shell petrol station (plot a route from AL2 3UZ to AL2 3EH) rather than just going around a "longabout" (extended roundabout) and then straight up the A405 which would take 4 mins / 1.75 miles.

    My Go Camper illogical offering is to join the M1 at J6 southbound go 2 miles down to J5, exit, go round the roundabout and return a further 2 miles back to J6, exiting to then join the A405 at the very same longabout it obviously has an issue with (albeit some 10 yards on the opposite carriageway) = 7 miles or 12 minutes.................

    You can read more about this and see examples here:

    Maybe you could try out the above route please for me on your Camper Max using the Heavy Camper setting ? =) – Dimensions 6.5 / 2.5/ 2.75 Weights 3.75 / 2.5 Max speed 60.

    You may wish to try selecting an alternative vehicle profile such as a Light / Heavy Camper with the same Dimensions / weights as your Car + Caravan setting to see if that improves your routing to Penn Hill Road.

    I have found by changing profiles / heights in my example above instead of being routed erroneously down the M1 ( there are no local height restrictions on the M1 so am even more puzzled by this) I am sent incorrectly down the A405 / A412 and then looped back again to the longabout.

    * I read earlier this evening TomTom had closed down a user’s support ticket saying the issue “only affected a very limited number of devices” - this was in respect of the “Android TomTom Go still mispronouncing place and road names” as discussed here

    The fault happens on mine and all my colleagues Android phones using the Serena voice and as suspected probably affects all UK phones…….

    As in my example route above it says for the A405 “North” Orbital Road something like “Nor-or-orer” sometimes the mispronunciation is so poor it is impossible to successfully follow a route and I have given up using my Android Tomtom Go App.

    I think I have fallen into this “only affects a very limited number of devices” and probably I am the only user who has reported the crazy routing issues with my Go Camper since mid-2019 and so TomTom support will just ignore the issue until more users report the same……. Catch 22.

    TomTom has a legacy base of consumer devices - and they are still selling them, for the time being, for people who think they need one (such as us two) - but TomTom is more focused on supplying car manufacturers for built-in satnav, corporate mapping solutions and software for smartphones, which are rapidly outpacing consumer devices for functionality………….plus there is Google / Waze for reliability and so support is, shall we say, 'less than optimal' from a consumer perspective for a car PND and when you factor in the more specialised Camper / Truck PND’s (significantly smaller market) support becomes almost non-existent in what is probably a dying market……. B)
  • BobR123
    BobR123 Registered Users Posts: 9
    Apprentice Traveler
    Routing from AL2 3UZ to AL2 3EH the Camper Max is plotting a direct route up the A405 - 1.6mile, 4 minutes with my settings!

    Using the dimensions you suggested -6.5/2.5/2.75/3.75 the route was the same - 4 minutes, 1.6 miles!

    Using Light/Heavy camper to Penn Hill Road - same route straight down the A46 to Bath but then through Bath centre. The site owner suggests a route bypassing Bath centre, albeit a little longer. On my settings, the Camper Max is plotting the same route now and consistently, avoiding Lansdown L.ane! How crazy is that?

    It seems we each have issues which should not exist. What is odd is that your Go Camper and my Camper GO Max appear to have different routing algorithms. I think TomTom did claim the Camper GO max had completely new software but I am usually dubious bot such claims. How 'New" is 'New"?

    I bought this because increasingly my after market Pioneer Satnav is sending me down single track lanes which is no fun with a caravan, dreading meeting something coming the other way at every bend. At one point it wanted me to go down a lane with a 6'6" width restriction sign. In the Peak District we enjoyed a 25 mile scenic detour rather than a 4 mile main road trip for fuel.

    The last TomTom I bought was a TomTom One - which worked well but expired long ago and have since used OE In-Car systems. The problem with those is they are often obsolete before they get the car on the market. The one in my Prius (JBL) seems OK - at the moment.

    I have no knowledge of the Android but diction on the Camper Max is very good even for my hearing which is past its best.

    It is disappointing that TomTom support is non-existent. Had I known that prior to purchase - there are alternatives. At the time of TomTom One I recall it was very good.



  • Lost_Soul
    Lost_Soul Registered Users Posts: 475
    Supreme Pioneer
    Thank you for doing that small test for me. :)

    The Camper Max is back in my books for consideration.................. B)

    I do have other issues with my TomToms which after my own investigations are "phantom road restrictions" introduced by TomTom - they significantly reduced their mapping staff earlier this year and supposedly introduced more efficient systems, but I have yet to see the benefits.

    That is very peculiar re the now avoidance of Lansdown Lane, unless a correction was contained in the weekly map update! ;)
    (It could be your Mapshare report has been actioned?)

    I have been flitting back and forth between Garmin and TomTom and Garmin's Camper version for me gives better directions avoiding restrictions plus correctly records road speed limits for Campers / Car + Caravans whereas my Go Camper indicates car speed limits. But the speed camera alerts are much louder on the TomTom as my hearing is also poor......... plus I prefer plotting routes using MyDrive and then sending the result to the device, If only they could combine forces.

    Yes, very disappointing re the lack of customer support - TomTom have their own targets and priorities which understandably they will never share with its user base.
  • BobR123
    BobR123 Registered Users Posts: 9
    Apprentice Traveler
    No problem. Thank you for your responses. I have learned a great deal from our exchanges.