Report a speed camera on Premium X

PliSsK
PliSsK Registered Users Posts: 14
Master Explorer
I don't have the menu icon for reporting a speed camera. Nor when I find the location on the map and press my finger on the screen to mark the location and press on the 3 dots to get the pop up menu, all I see there is add to my places, use as starting point, search near here and report map change. Under map change there is only road restriction, speed limit, street name and turn restriction. I reset the device when I first got it. I am connected to the PC via the USB cable and connected via GPRS. But neither works. I have gone into the sound settings and all alerts are on, I saw someone say they fixed it by enabling alerts. At least with Garmin you could just email them!

Best Answer

  • YamFazMan
    YamFazMan UKPosts: 21,316
     Superuser
    edited September 22 Answer ✓
    Hi
    @PliSsK
    PliSsK wrote: »
    (Snip) Funny you can't report speed cameras from TomTom MyDrive on a computer.
    You can use the 'Mapshare Reporter' to report/update/delete a Speed Camera....
    Here... https://www.tomtom.com/mapshare/tools/new/mapshare/
    91djvbot44wy.jpg
    You can add a Speed Cam, update a Speed Cam, scroll down the list of options and delete a Speed cam....

    Stay Safe.... ATB YFM

Answers

  • Willy875
    Willy875 Registered Users Posts: 7,101
    Elite Voyager
    Don't have this icon?

    sbchu0hkebsx.png
  • YamFazMan
    YamFazMan UKPosts: 21,316
     Superuser
    edited September 11
    Hi
    @PliSsK
    PliSsK wrote: »
    I don't have the menu icon for reporting a speed camera

    (1)...The report a 'Speed camera' is at the righthand side of the lower 'Speed bar'... The 'Speed bar' for the current route becomes active at around 12Mph....
    Note... The 'Report a Speed Camera' button becomes greyed out when approaching a known Speed Cam site and the button is only becomes active immediately adjacent to the Speed cam location....
    Also, if you keep a check on the Traffic-bar... The device gives you a visual warning of the next Fixed or Mobile Speed Camera many miles before you reach the camera.....
    (2)... Tap on the Current location Chevron... Tap 'Report Speed Camera'....
    (3)... To report a 'Speed camera' (For your Current location)... Tap the 4Dot (....) --> Tap 'Report speed Camera'....
    PliSsK wrote: »
    Nor when I find the location on the map and press my finger on the screen to mark the location and press on the 3 dots to get the pop up menu, all I see there is add to my places, use as starting point, search near here and report map change. Under map change there is only road restriction, speed limit, street name and turn restriction. I reset the device when I first got it. I am connected to the PC via the USB cable and connected via GPRS. But neither works. I have gone into the sound settings and all alerts are on, I saw someone say they fixed it by enabling alerts

    There are two Screen tap options a Long Tap and a Quick Tap....
    A Long Tap (Tap & hold for+ One second) and a Short Tap will give different Menu options....
    PliSsK wrote: »
    At least with Ga*m*n you could just email them !

    Contacting Tomtom Support….
    The phone service has been suspended (Indefinitely)
    The way of contacting Customer Services has changed
    For Tomtom Support Email or Chat lines...
    (Monday to Friday Normal Office Hours)
    Chat… Will be available during Normal Office Hours
    Email… Will be available outside of Normal Office Hours

    Step-by-Step tips when Contacting Tomtom Support....
    Here... https://discussions.tomtom.com/en/discussion/comment/1771083/#Comment_1771083

    _________________________

    TomTom customer support by email….
    Here... https://help.tomtom.com/hc/en-gb/requests/new?ticket_form_id=360000679560
    Note... This link is to one of the Tomtom Support site pages... You may have to login again using your Tomtom Email & Password...

    Stay Safe... ATB YFM
  • PliSsK
    PliSsK Registered Users Posts: 14
    Master Explorer
    Thanks for the comments. I tried to find the report a speed camera with the sat nav connected via GPRS whilst sat at home and navigating to the road in question on the map, but it didn't work. I went for a drive and clicked on the dots and saw the report speed camera option there. I didn't have the speed limit and speed camera icon at the bottom of the screen, perhaps as I was in above view. Funny you can't report speed cameras from TomTom MyDrive on a computer.
  • YamFazMan
    YamFazMan UKPosts: 21,316
     Superuser
    edited September 22 Answer ✓
    Hi
    @PliSsK
    PliSsK wrote: »
    (Snip) Funny you can't report speed cameras from TomTom MyDrive on a computer.
    You can use the 'Mapshare Reporter' to report/update/delete a Speed Camera....
    Here... https://www.tomtom.com/mapshare/tools/new/mapshare/
    91djvbot44wy.jpg
    You can add a Speed Cam, update a Speed Cam, scroll down the list of options and delete a Speed cam....

    Stay Safe.... ATB YFM
  • PliSsK
    PliSsK Registered Users Posts: 14
    Master Explorer
    YamFazMan wrote: »
    You can add a Speed Cam, update a Speed Cam, scroll down the list of options and delete a Speed cam....

    Stay Safe.... ATB YFM

    Thanks. I see. Why isn't this integrated into MyDrive?