Unable to proceed in Go App

Pauly
Pauly Registered Users Posts: 2
Apprentice Seeker
Have downloaded app in iOS. Maps appear to have downloaded. Free trial page leads to requested permission on banking app?. When I return to Go App I get a blank page with cancel option at top or arrow option to go back. If I go back I get bank app permission option again. I can’t proceed in app. Settings in App Store indicates Go App purchase successful. Help

Best Answer

  • Pauly
    Pauly Registered Users Posts: 2
    Apprentice Seeker
    Answer ✓
    Thank you for your help. I have tried again this morning and the trial loaded immediately without doing anything different. Their must have been a system hiccup with tomtom. Thank you very much for taking time to reply

Answers

  • VikramK
    VikramK Administrators Posts: 14,518
    Moderator
    Hi @Pauly
    Welcome to the community! Could you share these screenshots, and please avoid sharing any private or personal information.

    I will also need-

    iPhone model-
    iOS version-
    TomTom App version-

    Thanks,
    Vikram.
  • Pauly
    Pauly Registered Users Posts: 2
    Apprentice Seeker
    Answer ✓
    Thank you for your help. I have tried again this morning and the trial loaded immediately without doing anything different. Their must have been a system hiccup with tomtom. Thank you very much for taking time to reply