No map found on the tomtom start 52

elpalmi9
elpalmi9 Registered Users Posts: 1
New Seeker
i have the no maps found problem and i don't know how to contact support, there is only the chatbox which doesn't help me at all. can anyone tell me how to contact?





Mod edit: Machine translated [Spanish]

Comments

  • VikramK
    VikramK Administrators Posts: 14,518
    Moderator
    Hi @elpalmi9

    We have activated a different map of Europe on your account. This map should get offered in smaller map regions/countries.
    Could you try few steps as below-

    1. Remove the memory card and format it on a computer.
    2. Without inserting the memory card, connect the device and check for updates.
    3. Download a small map region/country that will fit easily on the internal memory.
    4. Disconnect the device and do a soft reset.
    5. Insert the memory card and format it when the device prompts.
    6. Connect the device to the computer and check for new map updates in MyDrive Connect.


    Regards,
    Vikram