GO400 not connecting to my PC / MyDrive Connect

JustindP
JustindP Registered Users Posts: 3
Apprentice Seeker
MyDrive Connect shows that my GO400 isn't connected. Already tried the FAQ's/ trouble shooting ...... changed cables, device power cycles, reinstalled MyDrive Connect and......
The device is working (when plugged in the car or connected to my PC), just can't connect to do updates.
The startup BIOS shows that my Battery level is 0% (127 mV), not sure if this will have anything to do with the issue i have.

Any help will be appreciated.

Thx

Comments

  • VikramK
    VikramK Administrators Posts: 14,518
    Moderator
    Hi @JustindP
    Welcome to the community! Did you also try different USB ports or check if it's getting recognised when connected to a different computer?

    Regards,
    Vikram.
  • JustindP
    JustindP Registered Users Posts: 3
    Apprentice Seeker
    Hi, thx for the quick response.

    I've tried a different laptop using different USB slots and different cables. But it's still not connecting.

    Must be something wrong with the device then?

  • JustindP
    JustindP Registered Users Posts: 3
    Apprentice Seeker
    On both laptops in Device Manager, the device isn't being detected, although it is being power up by the laptop USB's. The device isn't communication/sending/receiving data.

    If this is correct, i wonder what's the reason for this to happen.