Error message trying to update maps for Mazda CX-5 NB1

Jaybro
Jaybro Connecticut USARegistered Users Posts: 4
New Seeker
edited September 5 in Built in car navigation
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I am trying to update my maps on the SD card for my Mazda CX-5 and keep getting this error message. Does anyone know how to fix this?

Best Answers

  • VikramK
    VikramK Administrators Posts: 14,527
    Moderator
    edited September 6 Answer ✓
    Hi @Jaybro
    Could you try a clean re-installation of the application, I think this error is related to some security restriction that's blocking the software to save files on your computer.

    https://help.tomtom.com/hc/en-gb/articles/360013901520

    https://help.tomtom.com/hc/en-gb/articles/360013960739

    Regards,
    Vikram
  • Jaybro
    Jaybro Connecticut USARegistered Users Posts: 4
    New Seeker
    Answer ✓
    I figured out what the issue was that was causing the error. I had to go to windows security and then under the virus & threat protection tab. Click the manage ransomware protection and allow an app through controlled folder access and add the tomtom home app.

Answers

  • VikramK
    VikramK Administrators Posts: 14,527
    Moderator
    edited September 6 Answer ✓
    Hi @Jaybro
    Could you try a clean re-installation of the application, I think this error is related to some security restriction that's blocking the software to save files on your computer.

    https://help.tomtom.com/hc/en-gb/articles/360013901520

    https://help.tomtom.com/hc/en-gb/articles/360013960739

    Regards,
    Vikram
  • Jaybro
    Jaybro Connecticut USARegistered Users Posts: 4
    New Seeker
    I just tried a clean re-installation and I keep getting the same error message as before.
  • Jaybro
    Jaybro Connecticut USARegistered Users Posts: 4
    New Seeker
    Answer ✓
    I figured out what the issue was that was causing the error. I had to go to windows security and then under the virus & threat protection tab. Click the manage ransomware protection and allow an app through controlled folder access and add the tomtom home app.