Speed Cameras World 1 Year Go Expert not working

MaciekPHU
MaciekPHU Registered Users Posts: 5
Apprentice Seeker
Hi
In 15. july 2022 i bought 1 year Speed Cameras World for Go Expert until today it doesn't work and i have a notification that its expired.
sn: ZA4120Y.

Comments

  • Willy875
    Willy875 Registered Users Posts: 7,099
    Elite Voyager
    Hi

    For GO Expert, you must purchase this service https://www.tomtom.com/en_gb/navigation/maps-services/go-discover-premium-services/ if you purchased only Speed Cameras World, the service is not compatible.
  • VikramK
    VikramK Administrators Posts: 14,518
    Moderator
    Hi @MaciekPHU
    Welcome to the community! The subscription for speed cameras updates(factory embedded) is already active till 9th July 2023.
    Could you do a soft reset and test the device on a planned route?



    Regards,
    Vikram
  • MaciekPHU
    MaciekPHU Registered Users Posts: 5
    Apprentice Seeker
    Willy875 wrote: »
    Hi

    For GO Expert, you must purchase this service https://www.tomtom.com/en_gb/navigation/maps-services/go-discover-premium-services/ if you purchased only Speed Cameras World, the service is not compatible.

    So Why i could to buy normal version for Go Expert product, and can i return this subscryption?
  • DougLap
    DougLap Posts: 10,114
    Superuser
    Hi @MaciekPHU

    The cameras only option is for the older models the one you need includes other services.

    Contact Customer Support via chat during Normal Working hours to sort the subscriptions out. Refund/Charge

    There have been no phone lines to Customer Support since the start of Covid and no indication that the facility will return.

    Try the following:-

    Tap Support at the top of this page
    You then HAVE to Sign in Top Right of next Page. (you have to do this even although you are signed in on the Forum )
    When signed in, and not before, Tap Contact Us bottom right
    Support Box appears and at the bottom there is a message option
    Type Contact or Chat in the box
    If Chat is available, during Normal Working hours Mon/Frid ,you should be offered the chance to work through the menus to bae able to Tap Live Chat
    If it is Out of Hours for Chat you should be offered an option to message but you should concentrate on Chat

    If it does not work exactly as described then try another Web Browser.

    Doug