I have a 5200go and I can't get the traffic alert

heather168
heather168 Registered Users Posts: 4
New Seeker
edited September 1 in Devices using Wi-Fi®
I have connected as per the instructions and the traffic is activated, I have re booted the system and still not traffic alerts
any ideas please

Answers

  • DougLap
    DougLap Posts: 10,116
    Superuser
    edited August 30
    Hi @heather168

    What do you mean by "You have connected' as the GO5200 has an internal sim which should auto connect to the TT Servers. Have you had the unit long and have you been using it in the last 12/18 months and getting Traffic.

    When indoors if the unit is connected to your Wifi then it should get Traffic that way. If outdoors well away from Buildings /Trees etc with a clear view of the sky then make sure it has connected to the satellites and leave it for for a few minutes to see if it connects to the TT servers and gives you Traffic data. As you say you are in the UK the sim should work.

    Doug
  • heather168
    heather168 Registered Users Posts: 4
    New Seeker
    hi Doug

    thanks so much for the help

    I don't get the traffic alert (two car icon) when just outside using my wifi

    my husband has the same unit and his is fine
  • heather168
    heather168 Registered Users Posts: 4
    New Seeker
    I have just got this unit 2 weeks ago and my husband has done a reset and checked that all the settings are as the video on the tom tom site