Unable to insert Poi In Start 20

carlo50 Registered Users Posts: 1
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Good morning everyone, I have a Start 20 which I update regularly via My Drive connect. For the last few days I have been trying to enter POIs via TomTom Home, but although the icon for connecting to the computer appears on the device, TomTom Home says that there is no device connected. I have tried turning the device off and on, restarting the computer, but nothing works; I have also contacted the service department, which has sent me a perfectly useless link. Yet some time ago I had inserted POIs, I just can't remember how. Is there anyone who can help me out? Thank you.

Mod edit: Machine translated [Italian]

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