Trucker 600 doesn't use truck restriction when planning the route

SidorSSR
SidorSSR Registered Users Posts: 5
Apprentice Traveler
I have Totom Trucker 600 with USA Canada Truck Map (v996.8544)
It has been on the shelf for years and now I need it again for my truck.
But when I put truck dimension in the settings and trying to plan new route, it plan route without truck restricton.
For example it can lead my 9 feet van under the bridge which is 8 feet toll or always trying to lead me on the parkways in New York City which is for passengers cars only.

I tried to upload, restart, factory reboot but the problem still occurs.
Is there any way to fix it? It looks like software problem and it shouldn't be difficult. Don't want to buy new maps until I resolve this issue.
Tagged:

Answers

  • VikramK
    VikramK Administrators Posts: 14,540
    Moderator
    Hi @SidorSSR
    Welcome to the community! Could you upgrade the maps on your device first and check if you still observer such routing issue?
    The latest version is 10.95.



    Regards,
    Vikram.
  • SidorSSR
    SidorSSR Registered Users Posts: 5
    Apprentice Traveler
    I've updated Maps today. Now it's v1095.11557
    But the problem is still exist. It plans the route just like for regular car, not for truck.
    May be you have any ideas?
  • VikramK
    VikramK Administrators Posts: 14,540
    Moderator
    Hi @SidorSSR
    This will have to be investigated by the concerned team.
    Could you report this to our customer service team along with the information below-

    • SN:
    • Navcore/firmware version:
    • Map regions installed:
    • Start point of the Route:
    • End point of the Route:
    • Exact point on the route where the issue occurs:
    • Exact Issue Observed (Low bridge etc.):
    • Attach detailed pictures /URL from route planner for the route:
    • Vehicle Dimensions:
    • Length:
    • Width:
    • Height:
    • Weight:
    • No of Axles:
    • Hazmat Specifications:

    Thanks,
    Vikram
  • SidorSSR
    SidorSSR Registered Users Posts: 5
    Apprentice Traveler
    I could, but where to find concerned team contacts?
  • SidorSSR
    SidorSSR Registered Users Posts: 5
    Apprentice Traveler
    VikramK wrote: »
    Hi @SidorSSR
    This will have to be investigated by the concerned team.
    Could you report this to our customer service team along with the information below-

    SN: Z83107K00228
    Application version: 21.200.0003.311 (0) (11/09/2021)
    Map regions installed: USA Canada TRUCK V1095.11557 (released 07/2022)
    Start point of the Route: 43 Rampart Dr, Chesterbrook, PA 19087
    End point of the Route: 2161 Haring St, Brooklyn, NY 11229
    Exact point on the route where the issue occurs:

    For example it asks me to keep left on New Jersey Tpke which is for cars only (40.09734187263435, -74.73215039117336)

    And it leads me left from Verrazano Bridge to Belt Parkway which is for cars only (40.610556996428656, -74.0321923172049)

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