Tomtom Infinity loop after recent update, any fix?

Mendh
Mendh Registered Users Posts: 6
Apprentice Seeker
Hi

After recent update my Tomtom get into infinite loop of updating the device. when I troll the internet i found numerous complains on same issue and noticed no one able to fix this problem. That is also mean there is bug in Tomtom Software or possible intention from tomtom to make device useless. Well as an IT engineer I did every thing and go thought with all the suggestions on community pages. I hope any one tried differently to fix this issue?

While trouble shooting I checked internal memory which is more than half is available I also took the card out but the device continued looping on updating Speed Cameras which I believe installed on device. I took the following steps to fix the issue with no luck

- Soft Reset
- Hard Reset / Recovery Mode
- Uninstall and re-install my drive / Cache Cleared
- Installed Mydrive into different Laptop
- Removed SD card and did soft and hard reset

No Luck so far
Thanks

Answers

  • Mendh
    Mendh Registered Users Posts: 6
    Apprentice Seeker
    @VikramK
    any suggestions?
  • VikramK
    VikramK Administrators Posts: 14,518
    Moderator
    Hi @Mendh
    Welcome to the community! Our team has cleared the downloads from our end, could you try the steps in the sequence below-
    HOME 3 Folder

    1. Disconnect the device from the computer.
    2. Exit/Quit MyDrive Connect from the notification area
    3. Delete HOME3 folder located at
    MacOS: Users\"Your username"\Library\Application Support\TomTom\
    Windows - C:\Users\"Your username"\AppData\Local\TomTom

    4. Soft reset the device and connect to the computer again.




    Regards,
    Vikram.