TomTom Start 60 stuck at TomTom logo screen

gpspatra
gpspatra Registered Users Posts: 3
Apprentice Seeker
Hi everyone, this is my first post here.

A customer sent me a TomTom Start 60 for repair with the following issue:
They tried with his son to update the maps via My Drive Connect but there was a power cut and the device is stuck at TomTom logo screen and My Drive Connect does not detect the device any more.
I tried to load the black screen with the white letters holding down tha power button after restart following TomTom's instructions but it failed too, the black screen does not load the device keeps restarting.

Any idea what to do?

Regards.

Comments

  • fergussion
    fergussion Registered Users Posts: 448
    Supreme Pioneer
    @gpspatra
    Hardware failing I guess. Try if a repair is possible with customer care.
  • gpspatra
    gpspatra Registered Users Posts: 3
    Apprentice Seeker
    Hi thanks for the reply.
    I' ve already though that but in Greece the main dealers do not offer service support, they only sell th devices.
    Anyway, is there a chance to load the recovery screen via SD Card files?
  • Willy875
    Willy875 Registered Users Posts: 7,101
    Elite Voyager
    Hi

    After restarting, keep your finger pressed on the on/off button for several seconds.
  • gpspatra
    gpspatra Registered Users Posts: 3
    Apprentice Seeker
    I' ve done that hundreds of times but the device keeps restarting without loading the black screen.