Cannot obtain my free map update

RonCorpus
RonCorpus Registered Users Posts: 3
Novice Seeker
Hi, My UK maps need updating and I thought it was free, but when I signed into MyDrive Connect and plugged in my satnav I was only offered an annual paid deal. How do I get my free updates?

Ron Corpus

Best Answers

  • VikramK
    VikramK Administrators Posts: 14,518
    Moderator
    Answer ✓
    Hi @RonCorpus,
    Map updates are already active for your TomTom (serial number ending 583)
    Open MyDrive Connect > My Content tab > Scroll down to the maps section and check for the offered updates.

    h4elpvy4n1ie.png

    lg0jhs0tbbm2.png


    Regards,
    Vikram.
  • RonCorpus
    RonCorpus Registered Users Posts: 3
    Novice Seeker
    Answer ✓
    Hi Vikram

    Thanks for your help. My screen didn't look like the one in your answer, so I uninstalled and reinstalled MyDrive Connect, then everything worked like a dream.

    Best

    Ron

Answers

  • DougLap
    DougLap Posts: 10,114
    Superuser
    edited August 27
    Hi @RonCorpus

    Wait to see what @VikramK has to say on Monday after he has reviewed your units settings on the TT servers.

    Doug
  • RonCorpus
    RonCorpus Registered Users Posts: 3
    Novice Seeker
    Thanks for getting back to me, I'll see what Vikram says on Monday.
  • VikramK
    VikramK Administrators Posts: 14,518
    Moderator
    Answer ✓
    Hi @RonCorpus,
    Map updates are already active for your TomTom (serial number ending 583)
    Open MyDrive Connect > My Content tab > Scroll down to the maps section and check for the offered updates.

    h4elpvy4n1ie.png

    lg0jhs0tbbm2.png


    Regards,
    Vikram.
  • RonCorpus
    RonCorpus Registered Users Posts: 3
    Novice Seeker
    Answer ✓
    Hi Vikram

    Thanks for your help. My screen didn't look like the one in your answer, so I uninstalled and reinstalled MyDrive Connect, then everything worked like a dream.

    Best

    Ron