Life time map subscription expired

KrestenB
KrestenB Registered Users Posts: 3
Apprentice Seeker
Bought a TomTom Start 25 years back with life time subscription on map updates. Yesterday I tried to update the map in MyDrive Connect but the subscription was "expired"...? Anybody know how to fix this? @VikramK I think you helped some people out having the same problem?
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Best Answers

  • YamFazMan
    YamFazMan UKPosts: 21,316
     Superuser
    Answer ✓
    Hi
    @KrestenB
    @VikramK or @lampard the Forum Moderators should pick this up Tomorow and check/correct your Tomtom Account status.....

    Stay Safe... ATB YFM
  • VikramK
    VikramK Administrators Posts: 14,518
    Moderator
    Answer ✓
    Hi @KrestenB,
    Welcome to the community! The services on your TomTom have been fixed. Perform a soft reset for the changes to reflect on your side.


    Thanks,
    Vikram.

Answers

  • KrestenB
    KrestenB Registered Users Posts: 3
    Apprentice Seeker
    edited August 30
    @VikramK the device S/N is BQxxxxxxxx034



    Mod edit: Please don't post private or personal information on a public forum. Thanks.
  • YamFazMan
    YamFazMan UKPosts: 21,316
     Superuser
    Answer ✓
    Hi
    @KrestenB
    @VikramK or @lampard the Forum Moderators should pick this up Tomorow and check/correct your Tomtom Account status.....

    Stay Safe... ATB YFM
  • VikramK
    VikramK Administrators Posts: 14,518
    Moderator
    Answer ✓
    Hi @KrestenB,
    Welcome to the community! The services on your TomTom have been fixed. Perform a soft reset for the changes to reflect on your side.


    Thanks,
    Vikram.
  • KrestenB
    KrestenB Registered Users Posts: 3
    Apprentice Seeker
    Works like a charm. Thank you! @VikramK