Problem upgrade GO 51

TomTomGo51
TomTomGo51 Registered Users Posts: 3
New Seeker
Hi.

Mydrive connect versión 4.2.13.4348
Shows me that are updates. Try to install. But the device keeps on

Maps 965.7277
App 21.200.0003.311

Can't update maps 10.95 and newer app... I get no errors. Only shows a screen that says updating the device. But not follow up.

Any help?
Tagged:

Best Answer

  • VikramK
    VikramK Administrators Posts: 14,518
    Moderator
    Answer ✓
    Hi @TomTomGo51
    We have activated a different map of Europe on your account. This map should get offered in smaller map regions/countries.
    Could you try few steps as below-

    1. Remove the memory card and format it on a computer.
    2. Without inserting the memory card, connect the device and check for updates.
    3. Download a small map region/country that will fit easily on the internal memory.
    4. Disconnect the device and do a soft reset.
    5. Insert the memory card and format it when the device prompts.
    6. Connect the device to the computer and check for new map updates in MyDrive Connect.


    Regards,
    Vikram.

Answers

  • DougLap
    DougLap Posts: 10,114
    Superuser
    Hi @TomTomGo51

    Have you fitted an extra memory card and if so what size and was it formatted by the Go51 for maps

    Doug
  • VikramK
    VikramK Administrators Posts: 14,518
    Moderator
    Answer ✓
    Hi @TomTomGo51
    We have activated a different map of Europe on your account. This map should get offered in smaller map regions/countries.
    Could you try few steps as below-

    1. Remove the memory card and format it on a computer.
    2. Without inserting the memory card, connect the device and check for updates.
    3. Download a small map region/country that will fit easily on the internal memory.
    4. Disconnect the device and do a soft reset.
    5. Insert the memory card and format it when the device prompts.
    6. Connect the device to the computer and check for new map updates in MyDrive Connect.


    Regards,
    Vikram.
  • TomTomGo51
    TomTomGo51 Registered Users Posts: 3
    New Seeker
    Thanks for answer. 32GB. Formatted thought TomTom device. If I go to format the memory card. Tell me that is already formatted for TomTom anda maps...
  • TomTomGo51
    TomTomGo51 Registered Users Posts: 3
    New Seeker
    Updated the map.
    Followed your instructions @VikramK . Thanks.

    But the tomtom still on the same version. App 21.200.0003.311 is the correct one?