Updating lifetime maps on my tomtom

retiredrobin
retiredrobin Registered Users Posts: 3
Apprentice Traveler
TThome says my device is not connected but TTMydrive says it is. I have life time european maps but cannot access them and get message 'cant be used on this device' yet I have used them on here for fifteen years. have uninstalled and reinstalled my drive umpteen times and also TThome. Does anyone have an email address for tomtom support ?? I have contacted them years ago but no longer have that info . Robin

Comments

  • Willy875
    Willy875 Registered Users Posts: 7,101
    Elite Voyager
    @retiredrobin

    What model of GPS do you have?
  • retiredrobin
    retiredrobin Registered Users Posts: 3
    Apprentice Traveler
    start 60
  • VikramK
    VikramK Administrators Posts: 14,518
    Moderator
    @retiredrobin
    Hi Robin,
    Could you do a recovery mode using MyDrive Connect and check if the device shows the same error?



    TomTom HOME is not compatible to update your Start 60. The content management on the device and map updates can be done using MyDrive Connect application.

    Regards,
    Vikram.