Bought the 2.99 speed camera package but can't update it how come?

Andrea1985 Registered Users Posts: 2
Apprentice Seeker
edited August 21 in TomTom Services
Hi I have a new tom tom go classic, and I have purchased the updates for speed cameras. I got the confirmation email but I can't via My Drive Connect. It's like it doesn't detect the device. I even uninstalled everything and put it back in again but nothing.
It doesn't read it. I have written to support but when will they reply???
Has this happened to you?

Mod edit: Machine translated [Italian]