My device came with free lifetime maps

panpeers
panpeers Registered Users Posts: 3
Apprentice Traveler
i can't access these free map updates?

Comments

  • YamFazMan
    YamFazMan UKPosts: 21,323
     Superuser
    Hi
    @panpeers
    Welcome to the site....
    What are the 1st 2 characters of the device 'Serial number' ??? The first two letters define the Tomtom Model...
    (Only post the 1st 2 Characters)

    Stay Safe... ATB YFM
  • panpeers
    panpeers Registered Users Posts: 3
    Apprentice Traveler
    Its BL
  • YamFazMan
    YamFazMan UKPosts: 21,323
     Superuser
    edited August 19
    Hi
    @panpeers
    Welcome to the site....
    "BL" Is a Start 25, 4GB + micro-SDHC, MyDrive Connect NAV3 Device....
    NAV3 Devices with 4GB On-board Memory... Catch22
    Tomtom devices need at least one Map installed before they will Boot-up...
    The Maps on the NAV3 devices easily fitted onto the 4GB of on-board Memory, but the Map sizes increases with every update... Now the 4GB limit on-board memory size on the NAV3 devices is an unfortunate, but real Catch22 situation....
    The NAV3 Full Europe Map is now well over 4 GB….

    See... https://discussions.tomtom.com/en/discussion/comment/1799005/#Comment_1799005

    Stay Safe... ATB YFM
  • Willy875
    Willy875 Registered Users Posts: 7,139
    Elite Voyager
    panpeers wrote: »
    i can't access these free map updates?

    The Start 25, with 4 GB of internal memory, shouldn't have lifetime maps, only the Start 25, with 8 GB of internal memory, has lifetime maps.



  • YamFazMan
    YamFazMan UKPosts: 21,323
     Superuser
    Hi
    @panpeers
    @VikramK or @lampard the Forum Moderators should pick this up and check/correct your Tomtom Account status.....

    Stay Safe... ATB YFM
  • lampard
    lampard Retired TomTom Employee Posts: 6,075 Retired Community Moderators and Admins
    Hi @panpeers, The latest map should be offered in MyDrive Connect now. Connect the device and check for updates.

    Best, lampard
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