Uconnect 5 inches Tom Tom frozed

Wirchen Registered Users Posts: 3
New Seeker
edited August 17 in Built in car navigation
Please, about this guide:

My uconnect 5 inches Tom Tom frozed with the message:

“Updating the system
Not disconnect the USB device
Estimated time: thirty minutes”

I already tried any kind of resets, unplugged the battery cable, the vendor (Jeep/Fiat) passed the raster and recommended buy a new multimidia, etc etc.

The last chance I think is prepare a device usb to update a map but prepare from a computer, not from the GPS because it is frozen.

In another Jeep that I had, I Update the map with a file called Latam version 1020.9288 (the year of the Jeep was 2016).

How can I prepare the USB from a computer or how can I get a similar file?