TomTom Pro 8275 no truck map how and how change it

grigoriii
grigoriii Registered Users Posts: 5
Apprentice Seeker
Hi,
i have TomTom Pro 8275 and when i want to buy it i want to have Truck Version (parameters for vehicle and also truck maps).
Now i have no options in menu to choose Vehicle type. In my maps info is EUROPE 10.85.11319 so it looks like is not truck veriosn now.
What i can do to make it work as Truck navigation.
Best Regards

Answers

  • DougLap
    DougLap Posts: 10,114
    Superuser
    Hi @grigoriii

    You need to contact Webfleet who deal with your GPS model not Tomtom.

    If you don’t have the option to input vehicle data it would appear that you have a car based map on the device. If you go to Maps in Settings can you select or download a Truck map?

    Doug
  • grigoriii
    grigoriii Registered Users Posts: 5
    Apprentice Seeker
    I don't have any Webfleet, i don't know what is this service :s , and for what i need third company to navigate with my TomTom Pro?

    If i go to Settings>>Maps i have only one map named Europe 1085.11319 and no other options, no download button or similar.
  • grigoriii
    grigoriii Registered Users Posts: 5
    Apprentice Seeker
    anyone can help with this? any support from TomTom, is any option to buy Truck Map for this or the device will be useless, and will be suitable for a coffee stand?
  • Willy875
    Willy875 Registered Users Posts: 7,101
    Elite Voyager
    As Doug says You need to contact Webfleet which deals with your GPS model and not Tomtom. https://www.webfleet.com/en_gb/webfleet/lp/getstarted/
  • grigoriii
    grigoriii Registered Users Posts: 5
    Apprentice Seeker
    I called them earlier, but they response that they can't help me with navigating tomtom, and i need contact tomtom. I dont buy this navigation from Webfleet.
  • Willy875
    Willy875 Registered Users Posts: 7,101
    Elite Voyager
    You cannot buy this model of GPS on the Tomtom website either.

    To contact customer service.

    How to contact TomTom customer support by chat or email
    https://help.tomtom.com/hc/en-gb/articles/360015568919/

    How to contact TomTom customer support by email
    https://help.tomtom.com/hc/en-gb/requests/new?ticket_form_id=360000679560
  • grigoriii
    grigoriii Registered Users Posts: 5
    Apprentice Seeker
    I don't say that i buy it from TomTom website.

    I contact now by e-mail from my account, thanks i don't see this option earlier.
  • Willy875
    Willy875 Registered Users Posts: 7,101
    Elite Voyager
    In my opinion Tomtom will not be able to help you.