Refund

ray_rig
ray_rig Registered Users Posts: 46
Apprentice Seeker
I have been waiting for a refund of £49.95 for 3 weeks. They sent me the wrong link to renew my live services. I was sent the correct one at £23.95. I was told I would be refunded in 7 days. I am now back and forth with emails and getting no where. They say the refund is with Adyen whoever they are. Are they always slow in refunding?.

Comments

  • Willy875
    Willy875 Registered Users Posts: 7,101
    Elite Voyager
    You are on a user forum it is impossible for us users to tell you why you have not yet been reimbursed.
  • Niall
    Niall Posts: 11,150
    Superuser
    @ray_rig

    Hopefully a moderator @VikramK can look into it for you
  • VikramK
    VikramK Administrators Posts: 14,518
    Moderator
    Hi @ray_rig
    Sorry about the delay. I reviewed your ticket; I can assure you that our the Finance Team is looking into your case. It seems there are some issues with the settlement of the payment.

    I am sending a heads-up to our team to see if we can speed up the process.

    Regards,
    Vikram.