My TomTom will not work and is not recognized by my computer

PaulME
PaulME Registered Users Posts: 4
Apprentice Seeker
Not sure what else to say
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Answers

  • Lochfrass
    Lochfrass Posts: 18,908
     Superuser
    What device model do you own (like Go Essential, Go 5200 go Discover, Start52.......)
    Have you tryed diffrent cables?
    Have you tred diffrent USB Ports or PC's?
    Did you get an error Message on the device?
  • PaulME
    PaulME Registered Users Posts: 4
    Apprentice Seeker
    Forgotten the model number but it was top of the range.

    I have tried connecting it direct to the main through a USB plug and it works as soon as I disconnect it from the main electricity supply it goes dead. When it is on the main supply it shows the battery as full
  • Lochfrass
    Lochfrass Posts: 18,908
     Superuser
    Try to hold the Powerbutton abot 20 seconds til it starts with the drum sound. Then leave the button.
    Does it solve that?
  • PaulME
    PaulME Registered Users Posts: 4
    Apprentice Seeker
    I cannot find the model number but believe it was GO top of the range

    Yes tried different cables

    It does not work in the car nor on my computer BUT as I said it work perfectly connected through a USB link direct to mains electricity

    No error message given
  • PaulME
    PaulME Registered Users Posts: 4
    Apprentice Seeker
    How do I contact TOMTOM direct

    Using the same cable as coopeting to the main electricity it will not connect on my computer. TOMTOM Home says it is not connected
  • Lochfrass
    Lochfrass Posts: 18,908
     Superuser