How do I update my GO5000. I bought lifetime updates but cannot see how to update it?

Polly_Joke19
Polly_Joke19 Registered Users Posts: 9
Master Traveler
I have connected to My Connect on PC but seems to want to charge me for an update

Answers

  • Lochfrass
    Lochfrass Posts: 18,953
     Superuser
    Do you mean Map updates?
    Latest map ist Ver 1090. which map version have you installed?
  • Polly_Joke19
    Polly_Joke19 Registered Users Posts: 9
    Master Traveler
    I have 1040.9813. How do I update this to the latest one? Thanks
  • Lochfrass
    Lochfrass Posts: 18,953
     Superuser
    I think then you must contact the Support, that they can activate the lifetime Maps for your device.
    See: https://discussions.tomtom.com/en/discussion/comment/1771083/#Comment_1771083
    Make sure that you are logged in in the Support area too.
  • Polly_Joke19
    Polly_Joke19 Registered Users Posts: 9
    Master Traveler
    It is saying that I have to pay £40 to update to this version but I have lifetime free updates for Europe
  • Lochfrass
    Lochfrass Posts: 18,953
     Superuser
    Do not pay or order it. The Go5000 has definitely free lifetime maps for Europe.
    Have you contacted the Support from the above link?
  • VikramK
    VikramK Administrators Posts: 14,540
    Moderator
    Hi @Polly_Joke19
    Map updates are already active for your TomTom (serial number ending 628); ignore the message you see on the website (account page).
    Open MyDrive Connect > My Content tab > Scroll down to the maps section and check for the offered updates.

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    Regards,
    Vikram.