Refund

JacquesHeymans_14
JacquesHeymans_14 Registered Users Posts: 3
New Seeker
I bought maps for my vmcad, but my SD card is not working, so i would rather want to be refunded.

I , do not want to consider keeping the maps
Ummmmjý

Best Answer

  • DougLap
    DougLap Posts: 10,116
    Superuser
    Answer ✓
    Hi @JacquesHeymans_14

    This is a user based forum where users try to help one another and not a direct connection with Customer support. You need to contact CS via Chat to resolve your issue.


    There have been no phone lines to Customer Support since the start of Covid and no indication that the facility will return.

    Try the following:-

    Tap Support at the top of this page
    You then HAVE to Sign in Top Right of next Page. (you have to do this even although you are signed in on the Forum )
    When signed in, and not before, Tap Contact Us bottom right
    Support Box appears and at the bottom there is a message option
    Type Contact or Chat in the box
    If Chat is available, during Normal Working hours Mon/Frid ,you should be offered the chance to Tap Live Chat
    If it is Out of Hours for Chat you should be offered an option to message but you should concentrate on Chat

    If it does not work exactly as described then try another Web Browser.

    Doug

Answers

  • DougLap
    DougLap Posts: 10,116
    Superuser
    Answer ✓
    Hi @JacquesHeymans_14

    This is a user based forum where users try to help one another and not a direct connection with Customer support. You need to contact CS via Chat to resolve your issue.


    There have been no phone lines to Customer Support since the start of Covid and no indication that the facility will return.

    Try the following:-

    Tap Support at the top of this page
    You then HAVE to Sign in Top Right of next Page. (you have to do this even although you are signed in on the Forum )
    When signed in, and not before, Tap Contact Us bottom right
    Support Box appears and at the bottom there is a message option
    Type Contact or Chat in the box
    If Chat is available, during Normal Working hours Mon/Frid ,you should be offered the chance to Tap Live Chat
    If it is Out of Hours for Chat you should be offered an option to message but you should concentrate on Chat

    If it does not work exactly as described then try another Web Browser.

    Doug