i have update problems

arcey
arcey Registered Users Posts: 7
Apprentice Seeker
i uninstalled tom tom and reinstalled it--now it updates-i have done that twice over the last 5 years and it worked for me.

Answers

  • arcey
    arcey Registered Users Posts: 7
    Apprentice Seeker
    i think tom tom needs to update their entire site. they do have bugs in their system. my via also says start 25--an obvious bug. they need better update process that's not so buggy. i wish they had a phone number so i could actually talk to someone about issues. i don't like waiting 4 or 5 days for a possible answer.
  • DougLap
    DougLap Posts: 10,114
    Superuser
    Hi @arcey

    Re the TT device identity it could well be that your Via’s serial number has the same prefix 2 letter start as a Start 25 has.

    There is also a Chat option available during normal working hours directly with a TT Agent

    Doug