Why TomTom go silent during calls?

Ahmed_Taha
Ahmed_Taha UtrechtRegistered Users Posts: 2
Novice Seeker
Why does TomTom Go voice guidance turn silent during phone calls?

Answers

  • lampard
    lampard Retired TomTom Employee Posts: 6,075 Retired Community Moderators and Admins
    Hi @Ahmed_Taha, Welcome to our Community! Do you have the 'Run in Background' option enabled in settings? Are you using the app with Carplay or In-Dash Bluetooth system in the car?

    Best, lampard
  • Ahmed_Taha
    Ahmed_Taha UtrechtRegistered Users Posts: 2
    Novice Seeker
    Hello lampard,

    Thanks for your prompt reply.
    Yes, 'Run in Background' option is already enabled
    I detected the same problem in the following cases:
    1. Taking a phone call while TomTom Go is running while I'm using the built-in speakerphone for my phone.
    2. Taking a phone call while TomTom Go is running while I use my Bluetooth AirPods.
    3. Taking a phone call while TomTom Go is running on the Carplay.

    Note: Phone call implies for regular GSM call or FaceTime call.