I am unable to access free lifetime map update.

DJG411
DJG411 Registered Users Posts: 1
New Seeker
What happened to free lifetime map update. I'm not dead, merely retired. No problem in the past. Any ideas? tom tom via BO2243K01537

Answers

  • 1slowpokealltheway
    1slowpokealltheway Registered Users Posts: 1
    New Seeker
    Had same problem, never was solved. Now I got e-mail telling me my account has been deleted. No previous warning that this was occurring. Sounds like they beat their drum but don't connect to anyone.
  • LordRomer
    LordRomer Registered Users Posts: 14
    Legendary Explorer
    I have not received any map updates for several weeks. I used to have an update every week, but now none.!!!!
  • Willy875
    Willy875 Registered Users Posts: 7,099
    Elite Voyager
    DJG411 wrote: »
    What happened to free lifetime map update. I'm not dead, merely retired. No problem in the past. Any ideas? tom tom via BO2243K01537

    BO > Via 130/135, with 4 GB of internal memory should not have lifetime updates.

    Check back Monday to see what moderator @VikramK has to say.
  • VikramK
    VikramK Administrators Posts: 14,518
    Moderator
    DJG411 wrote: »
    What happened to free lifetime map update. I'm not dead, merely retired. No problem in the past. Any ideas? tom tom via BO2243K01537


    Map updates are already active for your TomTom.
    Open MyDrive Connect > My Content tab > Scroll down to the maps section and check for the offered updates.

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    Had same problem, never was solved. Now I got e-mail telling me my account has been deleted. No previous warning that this was occurring. Sounds like they beat their drum but don't connect to anyone.

    I don't see a device linked to your TomTom account, I would require the serial number to review the status of the services.


    LordRomer wrote: »
    I have not received any map updates for several weeks. I used to have an update every week, but now none.!!!!

    Yours is a GO Expert model, the weekly updates are subject to map changes available for the country/region installed (NDS maps). The recent weekly updates had some bugs and did not clear the testing phase. We hope to release them soon.

    Thanks,
    Vikram.