Where is my GO subscription on the Tomtom website?

Henri.be
Henri.be Registered Users Posts: 4
Apprentice Seeker
Hello,
I have a 12 month subscription to Tomtom GO on my iphone.
When I go on the Tomtom website I connect with the same email address, I see my Tomtom Rider 500 registered but I do not see any subscription to Tomtom GO, why?
Thank you in advance for your help
Henri

Best Answers

  • Willy875
    Willy875 Registered Users Posts: 7,139
    Elite Voyager
    Answer ✓
    Hi

    This is normal if you purchased the app through Apple store.

    Tomtom does not manage applications purchased from the Apple Store.
  • Willy875
    Willy875 Registered Users Posts: 7,139
    Elite Voyager
    Answer ✓
    With a single subscription purchased on the Tomtom site, you can install it on Iphone and Android.

Answers

  • Willy875
    Willy875 Registered Users Posts: 7,139
    Elite Voyager
    Answer ✓
    Hi

    This is normal if you purchased the app through Apple store.

    Tomtom does not manage applications purchased from the Apple Store.
  • Henri.be
    Henri.be Registered Users Posts: 4
    Apprentice Seeker
    Thank you for your answer
    I guess it's for the same reason that I can have my purchases restored and use the app on my android device that I use on my bike?
    Unfortunately my subscription has just been renewed for 12 months in June, how can I switch to the Tomtom subscription?
  • Willy875
    Willy875 Registered Users Posts: 7,139
    Elite Voyager
    You must wait until your Apple subscription ends to cancel it and then purchase the subscription on the Tomtom website.
  • Lochfrass
    Lochfrass Posts: 18,926
     Superuser
    Willy875 wrote: »
    ´...... and then purchase the subscription on the Tomtom website.
    https://www.tomtom.com/en_gb/sat-nav/go-navigation/12month/

  • Henri.be
    Henri.be Registered Users Posts: 4
    Apprentice Seeker
    Thank you very much for your answers.
    Can you confirm that with the same Tomtom subscription I can use it on my iPhone AND on my Android device dedicated to motorcycle?
  • Willy875
    Willy875 Registered Users Posts: 7,139
    Elite Voyager
    Answer ✓
    With a single subscription purchased on the Tomtom site, you can install it on Iphone and Android.
  • Henri.be
    Henri.be Registered Users Posts: 4
    Apprentice Seeker
    Perfect. This answers my questions completely :)
    Thank you very much for your help.
  • panama007
    panama007 Registered Users Posts: 1
    New Seeker
    I have just purchased Tom Tom Go family package, how do I share with other family members. Every time I log in on other devices using my log in details I get a message saying 'no active subscriptions found in app store'
  • Willy875
    Willy875 Registered Users Posts: 7,139
    Elite Voyager