Unable to make payment

doktorpj
doktorpj Registered Users Posts: 2
New Seeker
I wish you a nice morning.
Already approx. I've been trying to pay for the Live service for half a year, but every time it ends with the message: An error occurred somewhere. We have created the order XXXXXXXXX, but your payment was unsuccessful. I try different payment methods, different payment cards but always without success. I tried deleting cookies, a different browser, etc., as suggested by support in another thread, but that didn't help either. When asked at the bank, it was said that there was no request for payment. What with this?
Thank you

Comments

  • doktorpj
    doktorpj Registered Users Posts: 2
    New Seeker
    Addendum...

    I tried as mentioned in one thread changing the country to Ireland but got the same result...

    We have created your order XXXXXXX, but your payment has failed.
    Please start a new order and try again.
  • Lochfrass
    Lochfrass Posts: 18,955
     Superuser
    Maybe you contact the Support whats there going on.
    YamFazMan has discribed here how to contact the Support.
    https://discussions.tomtom.com/en/discussion/comment/1771083/#Comment_1771083
    Note that you must be logged in in the Support Area too. Otherwise you can only fight with the Bot
  • Mateusz1234
    Mateusz1234 Registered Users Posts: 1
    New Seeker
    Hi,

    I have a similar issue. Did you find any solution?

    Best regards,